Office Manager

Role summary

Office Manager is a full-time role at 24 Hour Flood Pros of Portland LLC in Eugene, Oregon, United States (on-site). Posted 2026-10-16. Salary: USD 25–30 per hour. Experience level: 2-5. No degree required.

Job title

Office Manager

Company

24 Hour Flood Pros of Portland LLC

Location

Eugene, Oregon, United States

Work arrangement

on-site

Employment type

full-time

Category

Administrative

Salary

USD 25–30 per hour

Experience level

2-5

Degree required

No

Date posted

2026-10-16

Job description

Description

About Us

We are a fast-growing disaster mitigation company supporting homeowners and businesses after water, fire, mold, and other environmental losses. Our teams operate quickly, safely, and professionally to restore damaged properties and provide exceptional service. As we continue expanding nationwide, we offer strong training, advancement opportunities, and long-term career stability.

Responsibilities

Office and Operations

Manage daily office operations, including phones, email, scheduling, supplies, and vendor relationships

Answer and triage incoming calls, including emergency loss calls, and dispatch them to the right project manager or crew

Maintain filing systems, licenses, certifications, insurance documents, and compliance records

Project and Claims Support

Open new jobs in project management software (e.g., Xactimate, DASH, Encircle, ServiceTitan, or similar)

Collect and organize job documentation: work authorizations, photos, moisture logs, drying reports, estimates, and invoices

Communicate with insurance adjusters, TPAs, agents, and property owners on job status and paperwork

Track project milestones, equipment deployment, and open items to keep jobs moving

Billing and Administration

Prepare and submit invoices and supplements; follow up on outstanding balances and insurance payments

Assist with accounts payable/receivable, payroll inputs, and job costing in coordination with accounting

Prepare weekly or monthly reports on open jobs, receivables, and workload

Team Support

Coordinate schedules for technicians, project managers, and subcontractors

Support hiring and onboarding paperwork, timekeeping, and employee records

Help maintain safety and company policies

Requirements

2+ years of office management or administrative experience (restoration, construction, or insurance preferred)

Strong organizational and multitasking skills, with the ability to stay composed in high-stress, time-sensitive situations

Excellent written and verbal communication, with empathy for customers who’ve just experienced a loss

Proficiency in Microsoft Office or Google Workspace and comfort learning new software

Basic bookkeeping or invoicing experience

Reliable, professional, and able to work flexible hours, including occasional after-hours coverage during emergencies or large losses

High school diploma or equivalent

Preferred Qualifications

Experience with Xactimate, restoration project management platforms, or insurance billing

Familiarity with insurance claims workflows and restoration terminology (mitigation, drying logs, scope of work, supplements)

IICRC certification (or willingness to obtain, e.g., WRT) or similar industry training

Associate or bachelor’s degree in business administration or a related field

Bilingual (English/Spanish) a plus

Compensation & Benefits

Competitive compensation based on experience

Medical, dental, and vision insurance

Paid time off and paid holidays

Career growth and advancement opportunities

Ongoing training and professional development

Equal Employment Opportunity

Patriot Abatements is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status in accordance with applicable law.

ADA Statement

Patriot Abatements complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. Applicants requiring accommodation during the application or hiring process should notify Human Resources.