Guest Service Agent
Company: Accor Apartments & Realty
Role summary
Guest Service Agent is a role at Accor Apartments & Realty in City of Brisbane, Queensland, Australia (on-site). Posted 2026-09-07. Experience level: 0-2. No degree required.
- Job title
- Guest Service Agent
- Company
- Accor Apartments & Realty
- Location
- City of Brisbane, Queensland, Australia
- Work arrangement
- on-site
- Category
- Hospitality
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-09-07
This is a fantastic entry-level opportunity to kickstart your career in hospitality with Accor Apartments & Realty, no degree needed! You'll gain valuable guest service experience and have opportunities for growth within a supportive environment.
Job description
Mantra on Mary, is situated in the heart of Brisbane’s arts and culture precinct. This hotel comprises of one bedroom apartments, an outdoor heated pool with a sun deck, BBQ area, gym, and sauna with a relaxing day spa on site. In your downtime take a short stroll to the bustling night life Brisbane has to offer such as night markets, nightclubs or restaurants. Spend time at Riverstage listening to live music or spoiling yourself with a day out shopping around Queen Street Mall, Brisbane city offers it all.
Purpose
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
Primary Responsibilities
Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
Confidant in communicating with guests and colleagues to ensure cohesive collaboration
Conquer challenges alongside guests, transforming dilemmas into success stories
Promote hotel amenities and services by having a deep understanding of products and offerings
Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
Display proficiency in accurately handling reservations and managing guest accounts
Skills and Experience
Previous experience in hotel front desk operations is a valuable asset
Innovative approach to exceeding customer service expectations
Skilled at collaborating within teams, as well as working independently
Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
Proficiency in both written and verbal communication
Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required
Accor Benefits
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.