Airport Representative
Company: AccorHotel
Role summary
Airport Representative is a role at AccorHotel in New Delhi, Delhi, India (on-site). Posted 2026-08-25. Experience level: 2-5.
- Job title
- Airport Representative
- Company
- AccorHotel
- Location
- New Delhi, Delhi, India
- Work arrangement
- on-site
- Category
- Software Engineering
- Experience level
- 2-5
- Date posted
- 2026-08-25
If you enjoy meeting new people and thrive in a fast-paced environment, this role is a fantastic way to represent a world-class hospitality brand. You’ll be the first point of contact for guests, helping them transition smoothly from their travels to a relaxing stay at our hotels.
Job description
Company Description
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.
Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.
This is an exciting entry-level role with growth opportunities for a motivated applicant. Make it your next move.
Job Description
JOB PURPOSE
An Airport Services Executive is to meet and provide assistance to Hotel guests upon arrival and departure at the airport and generate additional room business at every given opportunity. He/ she is to ensure adherence to all standard policies and procedures as set by Accor.
EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
Coordinate and assist transportation requirements of guest
Treat all guests and colleagues in a polite and courteous manner at all times
Give complete cooperation to any client or colleague requiring assistance in a prompt, caring and helpful manner
Ensure that all hotel guests are met and assisted at the airport on arrival and departure in order to provide a personalized service
Ensure a paging board is displayed to identify the guests arriving at the airport
Ensure that you are having the daily arrival and departure report in order to monitor guest movement
Build and maintain a good relationship with the Immigration Authorities and Airline Personnel at the airport
Be aware of the local driving regulations and abide by them, be aware of the parking areas.
Liaise closely with the Airport Manager and Concierge Manager in order to coordinate guest transportation.
KEY OPERATIONAL RESPONSIBILITIES
Financial
Must liaise with the hotel concierge and duty manager to ensure optimum utilization of the hotel car. fleet and maximize on revenue generation through local run.
Must watch out for opportunities for additional hotel revenue through lay over / walk in/ missed flight guests etc.
Must be aware of cost implications of car usage/ departmental budget and target revenue.
Operational
Handling guest arrival with pick up request, and arrange transportation.
Assist with guest luggage as and when required.
Give all hotel facilities information to the guest and assists them in to the car.
Assist guests with checking in on flights/ seat allocation / issuance of boarding pass
Be aware of physically challenged guest requirements
Inform duty manager, concierge or guest relation officers when VIP on their way to the hotel.
Stand by at the arrival terminal for every flight arrival.
Any changes on arrival and departure flight must be reported to Front Office manager and chief concierge.
Responsible for good service and maintain close relationship with all official sectors at the airport and most of all, maintain a spirit of team work among the hotel’s personnel. Submit names and arrival flight numbers to meeting service staff.
Ensures the highest standard of professionalism and grooming of himself at all times
Must follow the working schedule properly. Any changes to be reported and approved by concierge manager and airport manager
Occupational Health and Safety, interreact.
Demonstrate Awareness of interreact, policies and procedures and ensure all procedures are conducted safely and within guidelines in your departments
All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
Engage Our Guests in a sustainable experience,
Co-innovate with our partners to open up new horizons,
Work hand-in-hand with local Communities for a positive impact,
Move towards carbon neutral Buildings,
Strive for zero food waste & healthy, sustainable Food,
Act as an inclusive company for our people,
Engage our Guests in a sustainable experience.
Qualifications
Diploma / degree in hospitality and hotel administration.
2 years of experience as an airport representative with a leading hotel chain.
Should have basic computer knowledge and good communication skills.
Job-Category: Rooms
Job Type: Permanent
Job Schedule: Full-Time