Guest Service Agent
Company: AccorHotel
Role summary
Guest Service Agent is a role at AccorHotel in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates (on-site). Posted 2026-09-08. Experience level: 0-2. No degree required.
- Job title
- Guest Service Agent
- Company
- AccorHotel
- Location
- Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
- Work arrangement
- on-site
- Category
- Software Engineering
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-09-08
This is a fantastic opportunity to join AccorHotel as a Guest Service Agent, perfect for someone looking for a full-time role without a degree requirement. You'll be front and center, ensuring guests have a memorable and comfortable stay, with plenty of chances to grow within the hospitality industry.
Job description
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Welcome and check-in guests, ensuring a smooth and personalized arrival experience
Handle guest inquiries and requests promptly and efficiently
Process check-outs and manage billing accurately
Provide information about hotel amenities, local attractions, and services
Interact with different departments on a daily basis to ensure that our guests have a seamless experience
Assist with concierge duties, providing guests with personalized recommendations and ensuring their needs are met promptly and efficiently
Maintain a clean and organized front desk area
Ensure compliance with hotel policies and safety procedures
Participate in training sessions and team meetings to enhance service quality.
Qualifications
Excellent communication skills with a friendly and professional demeanor. Fluency in English & Arabic; additional languages are a plus.
Strong customer service orientation with a passion for creating memorable guest experiences
A friendly personality paired with professionalism and a high standard of personal presentation
Detail-oriented with the ability to multitask in a fast-paced environment
Collaborative team player with a positive attitude
Creative problem-solving skills to address guest concerns effectively
Proficiency in hotel management software, preferably Opera or similar POS systems
Basic computer skills and ability to learn new technologies quickly
Flexibility to work various shifts, including evenings, weekends, and holidays
Knowledge of Brisbane City and surrounding areas to provide local recommendations
High school diploma or equivalent; hospitality-related degree is a plus
Open manual driver’s license
Previous experience in hospitality or customer service is preferred
Additional Information
Guest Service Agent for Mercure Abu Dhabi Downtown
Job-Category: Rooms
Job Type: Permanent
Job Schedule: Full-Time