Rooms Controller - Front Office
Company: AccorHotel
Role summary
Rooms Controller - Front Office is a role at AccorHotel in Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates (on-site). Posted 2026-08-21. Experience level: 2-5.
- Job title
- Rooms Controller - Front Office
- Company
- AccorHotel
- Location
- Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates
- Work arrangement
- on-site
- Category
- Software Engineering
- Experience level
- 2-5
- Date posted
- 2026-08-21
You’ll love this role if you enjoy keeping things organized and ensuring guests have a seamless experience from the moment they arrive. It is a fantastic opportunity to join a global hospitality brand where you can develop your leadership skills in a fast-paced environment without needing a specialized degree.
Job description
Company Description
Sofitel Al Hamra Beach Resort
Job Description
We're looking for an experienced and detail-oriented Rooms Controller to join our Front Office team in Ras Al-Khaimah, United Arab Emirates. In this role, you will oversee all aspects of room operations, ensuring optimal occupancy rates, guest satisfaction, and revenue performance. The ideal candidate will demonstrate strong organizational skills, analytical capabilities, and a commitment to maintaining the highest operational standards in a fast-paced hospitality environment.
Manage daily room inventory, occupancy levels, and room status updates across all property systems
Oversee front desk operations and coordinate with team members to ensure efficient guest check-in and check-out procedures
Monitor room maintenance requests and coordinate with housekeeping and maintenance departments to ensure timely resolution
Analyze room revenue, occupancy rates, and performance metrics to identify trends and optimization opportunities
Prepare comprehensive daily, weekly, and monthly operational reports for management review
Handle guest inquiries, complaints, and special requests with professionalism and efficiency
Coordinate room assignments and allocations to maximize revenue and guest satisfaction
Ensure compliance with hotel policies, procedures, and quality standards
Maintain accurate records of room status, maintenance issues, and guest preferences
Collaborate with other departments to streamline operations and improve overall guest experience
Monitor and manage room pricing strategies in coordination with revenue management
Qualifications
Minimum 3 years of experience in front office management or rooms operations within a hotel environment
Proficiency with hotel property management systems (PMS) and related software applications
Strong organizational and time management skills with the ability to prioritize multiple tasks
Excellent written and verbal communication skills in English
Analytical mindset with the ability to interpret data and generate actionable insights
Demonstrated problem-solving abilities and attention to detail
Comprehensive knowledge of hotel operations, procedures, and guest service standards
Ability to work effectively in a team environment and support staff development
Preferred: Experience in luxury or upscale hospitality properties
Preferred: Knowledge of revenue management principles and practices
Preferred: Previous supervisory or leadership experience
Preferred: Familiarity with UAE hospitality industry standards and practices
Job-Category: Rooms
Job Type: Permanent
Job Schedule: Full-Time