Solution Researcher
Company: Acquire Intelligence
Role summary
Solution Researcher is a full-time role at Acquire Intelligence in Quezon City, Metro Manila, Philippines (on-site). Posted 2026-09-01. Experience level: 2-5.
- Job title
- Solution Researcher
- Company
- Acquire Intelligence
- Location
- Quezon City, Metro Manila, Philippines
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Customer Service
- Experience level
- 2-5
- Date posted
- 2026-09-01
Want to get paid to learn and explore new things? Acquire Intelligence is looking for a curious and driven Solution Researcher to dive into new technologies, identify potential business applications, and help shape our future. This is a fantastic opportunity to grow your understanding of the market and contribute directly to our innovation.
Job description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
SOLUTIONS RESEARCHER
Eastwood, Quezon City
Night Shift | Onsite | Full-Time
Do you have a sharp eye for detail and the patience to dig until you find the real answer? Join our team as a Solutions Researcher and put your research skills to work on cases that directly affect people's access to healthcare.
ABOUT ACQUIRE INTELLIGENCE
At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
A SNAPSHOT OF YOUR ROLE
As a Solutions Researcher, you'll be the back-office detective behind U.S. Affordable Care Act (ACA) individual health insurance plans. You'll dig into provider networks, hospitals, prescription drug formularies, and plan details, then back up every finding with solid evidence: screenshots, source documents, links, and clear written summaries.
This is not a sales role. You won't be recommending plans or giving legal or medical advice. You'll report to a Senior Solutions Researcher who assigns your cases, reviews your work, and helps you work through anything unclear.
WHAT YOU'LL DO
ACA Health Plan Research
Research U.S. ACA individual health insurance plans using approved carrier websites, provider directories, plan documents, and government resources
Identify plans available within an applicant's state, county, ZIP code, and coverage year
Review plan summaries, evidence-of-coverage documents, provider directories, and formulary documents, cross-checking multiple sources when required
Follow research checklists and instructions in the required order, without substituting assumptions for plan-specific verification
Provider Network Verification
Confirm whether specific physicians, specialists, hospitals, clinics, laboratories, and pharmacies appear in a particular plan's network
Verify each provider's name, specialty, practice, address, and location against the exact plan and network (not just the carrier in general)
Call carriers and provider offices when needed, using approved scripts, and document every call in detail
Flag inconsistent or incomplete information to your Senior Solutions Researcher rather than guessing
Prescription Drug Formulary Research
Determine whether requested medications appear on a plan's current formulary, matching name, dosage, and formulation
Identify drug tier and any restrictions, such as prior authorization, step therapy, or quantity limits
Distinguish between brand-name and generic versions, and capture supporting evidence for every result
Escalate unclear or conflicting information instead of guessing
Documentation and Case Records
Enter research results accurately into company-approved templates and systems
Capture clear screenshots and source documents, saved and named according to company standards
Write summaries that a teammate can understand and verify, clearly distinguishing confirmed, not found, conflicting, and unresolved results
Maintain confidentiality and follow all company privacy and data-security requirements
A BIT ABOUT YOU
Must-Haves
At least 2 years of professional experience in research, healthcare administration, insurance operations, customer support, data processing, quality assurance, or another detail-intensive role
Demonstrated ability to conduct careful, methodical online research
Strong attention to detail and commitment to accuracy
Excellent written and spoken English, with the ability to understand U.S. accents and communicate professionally by phone
Ability to follow detailed instructions and documentation standards, manage multiple assignments, and meet deadlines
Comfortable recognizing uncertainty, asking questions, and correcting work based on feedback
Proficiency with Microsoft Office, web browsers, PDFs, screenshots, email, and shared files
Willingness to work a U.S. Central Time-aligned night shift, currently Monday to Friday, 9:30 PM to 6:00 AM Philippine Time (shifting to 10:30 PM to 7:00 AM when the U.S. moves to Central Standard Time), with possible overtime in Q4
Good-to-Haves
Experience with U.S. healthcare or health insurance, particularly ACA individual health plans
Background researching provider networks or prescription drug formularies
Familiarity with insurance terms such as deductibles, copayments, coinsurance, out-of-pocket maximums, prior authorization, and step therapy
Experience handling confidential medical, financial, or personally identifiable information
Experience making professional calls to U.S. organizations
WHAT SUCCESS LOOKS LIKE
Consistently accurate research, backed by complete and well-organized supporting evidence
Full compliance with instructions, checklists, and documentation standards
Timely escalation of conflicting or missing information instead of guesswork
Reliable turnaround on deadlines, paired with clear, professional written and verbal communication
WHY JOIN THE A-TEAM?
Come for a career, stay for the fun!
Here's what's waiting for you:
HMO coverage for you and your family
Epic Yearly Kick-Off Parties with major giveaways
Recognition through our Value Awards — we celebrate your wins
Real career growth with opportunities for internal promotions
Meaningful work with talented and supportive teams
Your future matters:
900+ internal promotions every year
Access to 2,700+ leadership training courses
Extra rewards along the way: