Senior Service Delivery Manager
Company: Advania UK
Role summary
Senior Service Delivery Manager is a full-time role at Advania UK in City of London, England, United Kingdom (hybrid). Posted 2026-08-18. Salary: GBP 60,000–80,000 per year. Experience level: 5-10.
- Job title
- Senior Service Delivery Manager
- Company
- Advania UK
- Location
- City of London, England, United Kingdom
- Work arrangement
- hybrid
- Employment type
- full-time
- Category
- Logistics & Warehousing
- Salary
- GBP 60,000–80,000 per year
- Experience level
- 5-10
- Date posted
- 2026-08-18
If you have a knack for building strong client relationships and managing complex IT service environments, this opportunity at Advania UK is a fantastic career move. You will get to lead service delivery for a diverse portfolio of clients while earning a competitive salary and enjoying plenty of room to grow within a well-regarded technical team.
Job description
Senior Service Delivery Manager
Position Overview
We are looking for a Senior Service Delivery Manager to join our team in London.
As an experienced Senior Service Delivery Manager within our Client Success and Delivery team, you're trusted to manage the day-to-day relationship with one of our key clients to ensure a high level of service is consistently delivered.
Salary & Benefits
The budgeted salary for this role is between £60,000 and £80,000 a year , depending on experience.
Click here for the list of benefits.
Hybrid working
We recognise the benefits that remote and flexible working brings.
We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.
Responsibilities
Some of your day-to-day responsibilities will include:
Develop and manage the Service Level Agreements in line with the current service line aspirations
Develop and maintain close working relationships with customer representatives both operationally and with their senior leadership team
Oversee day-to-day operations to ensure contractual commitments are met
Contribute to planning the overall client relationship strategy, concentrating on cost reduction and service improvement
Working closely with the internal customer teams, lead service design and improvement workshops to leverage emerging technology services and capabilities, such as AI and machine learning
When it comes to SLA implementation/performance reporting, you're able to
Produce management reports for clients and internal management and lead service review meetings
Provide detailed analysis, feedback and actions based on trends, root cause analysis and other reports
Fully document Service Management activities with demonstrative reporting, review minutes and appropriate authorisations for audit purposes
Ensure effective, timely and accurate communications
Work closely with Account Manager, Technical Account Manager and Director where applicable regarding the day to day running of the account, acting as the primary point of escalation for major service issues, changes and projects delivered.
Manage service risks and issues, assigning responsibilities to owners and driving through to completion
What Success Looks Like
Client satisfaction score: Complete the Low Survey Score process where applicable
Service review quality: 100% delivered with risks, actions and CSI included
Governance action closure: Progressing actions/risk/improvements identified to successful completion/closure
Risk management: All identified risks tracked and reviewed monthly
CSI delivery: At least 1 CSI action delivered per client
Executive reporting: Produce concise executive summaries for all service reviews
Escalation management: Ownership of all client escalations, ensuring the the teams responsible for actioning are progressing
Qualifications & Experience
This role would be ideal for an ambitious and experienced Senior Service Delivery Manager within the technology services sector who is seeking a new and exciting challenge within a forward leaning technology company and is willing to participate in an exciting journey.
Being the person, we're looking for, you have
Demonstrable previous experience of working within a managed services organisation
Proven experience managing the delivery of customer services to contractual obligations and service levels
ITIL v3 or v4 certified in Service Design & Service Operations
Experience working with ITSM tools AutoTask and Service Now as well as proficient in Excel
Experience with developing service models utilising artificial intelligence and machine learning platforms
Exceptional communication skills – both written and verbal (professional phone manner and ability to match the customer’s style/level of communication and ability to write professionally and document knowledge clearly and concisely)
Proven experience governing service through regular cadence meetings whilst driving customer satisfaction
Be a natural organizer, capable or reprioritising workload based on changes to customer requirements and service strategy
Highly process orientated, with experience challenging and developing new ways of working
Calm but positive and responsive under pressure and demonstrates initiative at all levels of the customer business
Please note this role will require some travel across the UK in line with client need.
About Us:
We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Our Selection Process:
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.
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