Receptionist / Customer Care Coordinator
Company: Affinity Management Services
Role summary
Receptionist / Customer Care Coordinator is a role at Affinity Management Services in Miami-Dade County, Florida, United States (on-site). Posted 2026-08-29. Salary: USD 18–19 per hour. Experience level: 0-2. No degree required.
- Job title
- Receptionist / Customer Care Coordinator
- Company
- Affinity Management Services
- Location
- Miami-Dade County, Florida, United States
- Work arrangement
- on-site
- Category
- Customer Service
- Salary
- USD 18–19 per hour
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-08-29
This is a fantastic entry-level opportunity to get your foot in the door at Affinity Management Services, with no degree required and a great hourly wage of $18-19. It's a perfect role if you love helping people and are looking for a stable position where you can build your customer service skills.
Job description
Description
The Receptionist / Customer Care Coordinator serves as the first point of contact for residents, visitors, vendors, and employees. This role is responsible for providing a professional and welcoming experience to all guests while supporting Customer Care operations through the management of emails and cases within Dynamics. The Receptionist also provides administrative support and assists with incoming call volume as needed.
Requirements
Front Desk & Visitor Experience
Serve as the primary receptionist and point of contact for all walk-in visitors.
Professionally greet, assist, and direct visitors, residents, vendors, and employees.
Maintain a polished, professional appearance and represent the company positively at all times.
Ensure the reception area remains clean, organized, and welcoming.
Handle general inquiries and provide excellent customer service in person.
Customer Care Support
Monitor and manage customer inquiries received through Dynamics.
Review, assign, track, and follow up on Customer Care cases and emails.
Escalate issues appropriately when necessary to ensure timely resolution.
Maintain accurate records and case notes within Dynamics.
Communicate professionally with customers regarding the status of requests and inquiries.
Call Center & Phone Support
Answer and route incoming telephone calls.
Provide overflow call support during periods of increased call volume.
Assist customers by phone with general inquiries and service-related requests.
Ensure all calls are handled courteously, professionally, and efficiently.
Administrative Support
Perform general administrative duties, including: Filing and organizing records
Shredding confidential documents
Scanning and copying documents
Maintaining office supplies
Assisting with miscellaneous clerical tasks
Support other departments with administrative projects as assigned.
Spanish and English required.
Apply for Receptionist / Customer Care Coordinator at Affinity Management Services