Contact Center Agent I
Company: Alabama One Credit Union
Role summary
Contact Center Agent I is a full-time role at Alabama One Credit Union in Tuscaloosa, Alabama, United States (on-site). Posted 2026-10-14. Experience level: 0-2. No degree required.
- Job title
- Contact Center Agent I
- Company
- Alabama One Credit Union
- Location
- Tuscaloosa, Alabama, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Customer Service
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-10-14
This is a fantastic entry-level opportunity at Alabama One Credit Union, perfect if you're looking to start a career without needing a college degree! You'll be the go-to person helping members with all sorts of questions and transactions through phone, email, and chat, gaining valuable customer service experience.
Job description
Description
Summary :
The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. They facilitate transactions, address account-related queries, and resolve issues to ensure a seamless member experience for those who reach out to our organization via phone, text message, secure message, email, or online chat.
Duties & Responsibilities:
Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist members with a wide variety of banking needs. Such as:
Digital Banking
Telephone Banking
Debit/Credit Card Maintenance
Core System daily banking
Utilizing the resources, tools, products, and services provided by Alabama ONE to offer guidance and information to members.
Demonstration of a proactive attitude towards engaging in continuous feedback, training, and development related to AOCU policies, procedures, and processes.
Other duties as assigned.
Requirements
Minimum Requirements:
-High School Diploma or GED, in addition to prior experience in customer service or call center.
-The ideal candidate should possess a strong passion for delivering exceptional and professional customer service.
-Effective communication skills, both verbal and written, are a must.
-High level of technical proficiency, be able to operate various computer applications, and multitask while assisting members.
Preferred Qualifications:
-Experience working in a call center and/or a financial institution is preferred.
Apply for Contact Center Agent I at Alabama One Credit Union