Assistant Director of Operations

Role summary

Assistant Director of Operations is a role at ALM Rosemont LLC in Rosemont, Illinois, United States (on-site). Posted 2026-09-04. Experience level: 2-5.

Job title

Assistant Director of Operations

Company

ALM Rosemont LLC

Location

Rosemont, Illinois, United States

Work arrangement

on-site

Category

Hospitality

Experience level

2-5

Date posted

2026-09-04

Job description

Description

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Assistant Director of Operations manages the functional areas of guest registration, night audits, guest reservations, housekeeping/laundry, and food/beverage areas to guarantee guest and associate satisfaction – and maximize hotel profitability.

Duties & Responsibilities:

Manages financial components of operations

Assists Director of Operations in day-to-day operations of the hotel

Maximizes financial performance and upholds quality standards of F&B and Rooms departments

Builds relationships with guests and monitors satisfaction levels

Manages and monitors the property Guest Satisfaction Scores and Quality Assurance scores

Develops schedules adhering to business needs and accurate completion of payroll processes

Understands and applies accounting principles (e.g., ordering, GL coding, inventorying, etc.) and ensures these are understood and applied correctly by the property Controller

Assists with selection, training, counseling, and motivating operations hourly associates and managers

Assists in monitoring the expenses of each departmental budget with the exception of the Sales Department and Maintenance Department

Assists hotel management and sales teams with the implementation and execution of revenue programs to ensure that the hotel’s room occupancy, average daily rate, and RevPAR objectives are met

Assists hotel management and sales teams with the implementation and execution of food and beverage programs to ensure that the restaurant marketing, reservations, point of sales system, and service execution objectives are met

Works with individual vendors - making sure services and invoices match; getting the best price for supplies

Assists in the maintenance of the key control program that is already in place

Ensures the security needs of the property and guests are met

Ensures effective departmental communication and information systems through logs, department meetings, and hotel meetings

The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands

Requirements

Qualifications:

Be a leader and role model to all associates

Degree required – minimum 2-year degree

Experience in similar leadership role required

Ensure goals are met for all guest service-related measures

Maintains Market Share: Hotel at natural rank or higher

Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems

Ability to lift up to 40 lbs. with or without reasonable accommodation

Ability to bend, reach, or lift as is required in this position.

Benefits:

Competitive salary

Annual review with increase potential

401k program with company match

Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.

Lead with Heart - Be kind, passionate and hospitable.

Be Accountable - Take ownership and deliver results.

Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.

Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.