Lounge Guest Services Supervisor
Company: Amber Green Deli Group, LLC
Role summary
Lounge Guest Services Supervisor is a role at Amber Green Deli Group, LLC in Houston, Texas, United States (on-site). Posted 2026-09-09. Salary: USD 19–22 per hour. Experience level: 0-2. No degree required.
- Job title
- Lounge Guest Services Supervisor
- Company
- Amber Green Deli Group, LLC
- Location
- Houston, Texas, United States
- Work arrangement
- on-site
- Category
- Hospitality
- Salary
- USD 19–22 per hour
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-09-09
This is a fantastic entry-level opportunity to get into hospitality supervision without needing a degree! You'll earn between $19-$22 per hour while overseeing guest services and ensuring a great experience for everyone. It's a great way to build your career and leadership skills.
Job description
Description
About Abby’s Catering
Abby’s Catering has been delivering one-of-a-kind culinary and hospitality experiences since 1980. We proudly serve private, corporate, and commercial aviation clients, including high-profile travelers, global airline partners, and premium hospitality environments.
Our reputation is built on exceptional service, operational excellence, attention to detail, and the ability to create a polished experience for every guest we serve.
Position Summary
The Airport Lounge Supervisor serves as the team Lead and first point of contact for premium airline passengers and plays a key role in creating a welcoming, organized, and high-end lounge experience.
This position is responsible for training and leading team members - greeting guests, managing lounge access, assisting with passenger needs, supporting guest flow, and maintaining a calm, professional environment that reflects Abby’s Catering and airline partner standards.
This role is ideal for someone who is polished, dependable, service-minded, and comfortable working in a fast-paced airport hospitality setting.
Reports To: Lounge Supervisor / Operations Manager
Schedule: Flexible shifts between approximately 6:00 AM – 10:00 PM
Availability: Airline lounge operations may run 7 days a week, including weekends and holidays. Flexibility is required based on flight schedules and business needs.
Essential Functions
Provide a warm, professional, and polished welcome to all lounge guests
Verify lounge access through boarding passes, loyalty status, partner airline eligibility, or other required procedures
Guide passengers to designated lounge areas, including First Class, Business Class, and Quiet Zones
Assist guests with questions regarding lounge amenities, dining options, services, and facilities
Provide general travel support, including flight updates, gate changes, and directional assistance
Make clear, professional announcements as needed
Monitor guest flow and support lounge operations during peak periods
Maintain a clean, organized, calm, and guest-ready lounge environment
Communicate guest needs, service concerns, or operational issues to leadership promptly
Represent Abby’s Catering and airline partner standards with professionalism, composure, and attention to detail
Support team members as needed to ensure a smooth and elevated guest experience
About Abby’s Catering
At Abby’s Catering, our mission is to be the leading in-flight and corporate catering company serving the Houston and Dallas metro markets by delivering exceptional service, maintaining operational excellence, and upholding the highest standards.
We live this mission through C.A.T.C.H.:
Customer Service
Accountability
Teamwork
Competitiveness
Honesty
Join Our Team
We are looking for individuals who take pride in exceptional hospitality, professionalism, teamwork, and attention to detail.
Requirements
Requirements
English proficiency required; must be able to speak, read, and understand English for safety training, documentation, and operational communication
Bilingual or multilingual ability strongly preferred; Spanish, French, or other languages are a plus
Previous experience in customer service, hospitality, front desk, concierge, airline, hotel, luxury retail, or related guest-facing roles preferred
Strong communication skills, emotional intelligence, and a guest-first mindset
Professional appearance and polished demeanor required
Ability to remain calm, courteous, and professional in a fast-paced, high-traffic airport environment
Reliable, punctual, detail-oriented, and able to follow procedures accurately
Ability to stand, walk, and move throughout the shift as needed
Ability to work flexible schedules, including weekends and holidays
Ability to pass required background check, drug screening, airport badging, TSA, U.S. Customs, and/or airport security clearance requirements as applicable
Apply for Lounge Guest Services Supervisor at Amber Green Deli Group, LLC