Customer Care Associate (French Speaker)
Company: APM Monaco
Role summary
Customer Care Associate (French Speaker) is a full-time role at APM Monaco in Hong Kong, Hong Kong Island, Hong Kong S.A.R. (hybrid). Posted 2026-08-18. Experience level: 0-2. No degree required.
- Job title
- Customer Care Associate (French Speaker)
- Company
- APM Monaco
- Location
- Hong Kong, Hong Kong Island, Hong Kong S.A.R.
- Work arrangement
- hybrid
- Employment type
- full-time
- Category
- Customer Service
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-08-18
You’ll get to represent a luxury jewelry brand while connecting with customers from all over the world in this supportive, fast-paced environment. It is a fantastic entry-level opportunity for French speakers, offering a clear path to grow your career without needing a specific degree.
Job description
Who are we?
Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.
About the Role:
Office and Home based.
5-day work per week (shift basis, including evening, weekend and/or public holiday).
Shift hours (7am-4pm / 10am-7pm / 4pm-1am / 7pm-4am / 10pm-7am).
Fresh graduate are also welcome.
Responsibilities:
Handle international customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries.
Liaise with Logistics, After Sales Service and global boutiques on daily basis.
Follow up the offline store enquiries and complaints.
Other ad-hoc projects assigned by the manager.
Minimum 1 year relevant experiences in customer service/ luxury retail field.
Proficient with MS Office.
French speaker is a must.
Fluent in English. fluency in French will be a bonus.
Able to work independently with minimal supervision.
Strong sales-oriented mindset.
Proactive, patient and committed.
Great communication and interpersonal skills.
Immediately available is highly preferred.
This role is based in Hong Kong. Working Holiday Visa Holder is most welcome to apply!
Why Join APM?
• Global, Dynamic Team: Diverse and energetic workforce.
• Growth Opportunities: We support your professional development.
• Collaborative Culture: Teamwork and open communication.
• Comprehensive Benefits: Medical benefits, paid holidays, and generous employee discounts.
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Apply for Customer Care Associate (French Speaker) at APM Monaco