Patient Support Representative
Company: Appalachian Mountain Health
Role summary
Patient Support Representative is a full-time role at Appalachian Mountain Health in Asheville, North Carolina, United States (on-site). Posted 2026-10-07. Experience level: 0-2. No degree required.
- Job title
- Patient Support Representative
- Company
- Appalachian Mountain Health
- Location
- Asheville, North Carolina, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Healthcare Support
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-10-07
This is a great opportunity to get your foot in the door in a healthcare setting, no degree needed! You'll be the friendly face and voice of the behavioral health office, helping patients and providers navigate their needs. The role offers full-time hours and is perfect for someone with a knack for communication and organization.
Job description
Description
JOB SUMMARY:
Patient Support Representative/ “Front Desk” works in the Behavioral Health office as a general point of contact for all clients, providers, and third parties contacts.
KEY RESPONSIBILITIES:
Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for clients with behavioral health needs.
Returning client, provider and third party calls in a timely manner
Referring client inquiries of a clinical nature to the appropriate clinical staff for triage
Scheduling appointments in accordance with AMH Behavioral Health Program guidance.
Provide a welcoming first impression of the organization
Client check in and complete full registration process
Experience with verifying client insurance is preferred but not required.
Requirements
REQUIREMENTS:
Sending and following up on messages between client’s and providers/clinical staff members via EHR
Read through for previous messages/encounters related to patient inquiry to clearly and efficiently communicate with patient and staff.
Maintaining electronic health records (EHR) and documenting each point of contact within the EHR.
Verifying information on file and updating said information as necessary.
Using data and client registries to outreach to patients in need of preventive care and follow-up for chronic conditions.
Utilizing working knowledge of up-to-date insurance credentialing information to correctly schedule appointments.
As appropriate, triaging phone calls and following up on client’s requests.
Apply for Patient Support Representative at Appalachian Mountain Health