Front Desk Representative
Company: Aran Eye Associates
Role summary
Front Desk Representative is a role at Aran Eye Associates in Coral Gables, Florida, United States (hybrid). Posted 2026-09-05. Salary: USD 15–17 per hour. Experience level: 0-2. No degree required.
- Job title
- Front Desk Representative
- Company
- Aran Eye Associates
- Location
- Coral Gables, Florida, United States
- Work arrangement
- hybrid
- Category
- Hospitality
- Salary
- USD 15–17 per hour
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-09-05
Aran Eye Associates is looking for a friendly and organized Front Desk Representative to join their team. This entry-level position is a great opportunity for someone looking to start their career without needing a degree, offering a competitive hourly wage of $15-16.5. You'll be the first point of contact for patients, helping them with appointments and other needs.
Job description
Description
Responsible for providing excellent customer service and acting as the first point of contact for patients/guests. Handle a range of administrative and customer service tasks to ensure smooth front office operations. Responsible for responding to inquiries, directing calls, and maintaining a tidy and organized workspace.
Essential Functions
Perform check in and check out tasks, as well as insurance verification in one or more of the following areas:
Check-In
Greet and check in patients and other visitors arriving for appointments
Verify medical insurance benefits online or call insurance companies or primary care physicians (PCP) offices to obtain benefit information
Coordinate with patients regarding their insurance benefits and medical provider program
Collect co-payments/balances upfront
Confirm and obtain referrals and/or authorizations if required by insurance, prior to visit
Obtain, verify, and enter patient and their provider’s information into EMR ensuring the accuracy of all entries
Scan paperwork to EMR
Complete end-of-day closing duties
Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate
Check-Out
Complete check out procedures at end of patient visit
Make follow-up appointments using scheduling protocol and forcing power protocol
Post charges and keep the posting of capitations up to date
Fax visit notes to the PCP or referral physician
Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected
Scan all supporting documentation into the patient’s chart
Insurance Verification
Verify insurance coverage(s) at least one day in advance
Request and obtain authorizations and referrals
Scan to PDF and upload verified documents to each assigned location
Assist with overflow of incoming calls
Communicate with patients regarding copays, deductibles, and other fees
Cancel and/or reschedule appointments for terminated insurances
Verify and correct if needed PCP and Marketing Plan fields
Cross train to cover other Front Desk positions as needed
Requirements
Job Specifications
Typically has the following skills or abilities:
One to two years of Customer Service experience
Ability to handle multiple tasks simultaneously in a fast-paced environment
Ability to handle and diffuse patient complaints and disagreements
Exceptional communication and interpersonal skills
Experience navigating Electronic Medical Records and Outlook
Preferred Skills
Bilingual (English / Spanish)
Working Conditions
The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here .