Global Services Tech II

Role summary

Global Services Tech II is a full-time role at Ashley Furniture Industries in Davie County, North Carolina, United States (on-site). Posted 2026-08-08. Experience level: 2-5.

Job title

Global Services Tech II

Company

Ashley Furniture Industries

Location

Davie County, North Carolina, United States

Work arrangement

on-site

Employment type

full-time

Category

Logistics & Warehousing

Experience level

2-5

Date posted

2026-08-08

Job description

Department: Global Tech Services (GTS)

Location: Advance, NC

Reports To: GTS Manager / GTS Senior Manager

Employment Type: Full-Time

Global Tech Services - Tech II

Position Overview Independent technical role supporting enterprise-wide systems across Manufacturing, Distribution, Supply Chain, Retail, and Back Office operations. Provides advanced troubleshooting and system support while maintaining documentation and implementing technical solutions.

Primary Responsibilities

Technical Support

Manage IT ticketing system for hardware/software issues

Support multi-platform environments (Windows, Apple, Linux)

Configure and troubleshoot mobile devices and scanners

Install and maintain printer systems (Laser, Thermal, Check, Badge)

Network cable installation and maintenance

System Management

Desktop/laptop/tablet imaging and deployment

Software installation and configuration

Asset and inventory tracking

Network infrastructure support

Vendor liaison and coordination

Documentation & Process

Maintain knowledge base documentation

Implement process improvements

Follow escalation procedures

Monitor warranty periods

Track IT assets

Required Qualifications

Associate degree in Computer Science/Information Systems or equivalent experience

3+ years endpoint technical support experience

Certifications

CompTIA A+

CompTIA Network+

ITIL Foundation

Microsoft 365 Certified: Endpoint Administrator Associate

Apple Certified Support Professional (ACSP)

Technical Skills

Windows/Mac OS troubleshooting

Network infrastructure support

Hardware diagnostics

Mobile device management

Printer system maintenance

Professional Skills

Strong communication abilities

Problem-solving expertise

Time management

Documentation proficiency

Customer service focus

Team collaboration

Additional Requirements

Occasional domestic travel

Flexible schedule availability

ITIL process knowledge

Continuous improvement mindset

Multi-project management ability

This position requires technical expertise, strong problem-solving skills, and dedication to customer service excellence while maintaining enterprise-wide system support.