Front Desk Agent
Company: Auberge Collection
Role summary
Front Desk Agent is a role at Auberge Collection in Santa Fe, New Mexico, United States (on-site). Posted 2026-09-07. Experience level: 0-2. No degree required.
- Job title
- Front Desk Agent
- Company
- Auberge Collection
- Location
- Santa Fe, New Mexico, United States
- Work arrangement
- on-site
- Category
- Hospitality
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-09-07
This is a fantastic opportunity to join a luxury brand as a Front Desk Agent, where you'll be the first point of contact for guests. It's a perfect role if you're looking for a stable, full-time position with a company that values its employees, and you don't need a college degree to get started.
Job description
Company Description
Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual arts, ancient healing arts, culinary arts, and the art of gathering.
Job Description
Join Our Team as a Lodge Host (Front Desk Agent)
We are seeking a warm, professional, and guest-focused Lodge Host—our Front Desk Agent—who will serve as the welcoming face and voice of our property. As the first point of contact for our guests, you will set the tone for an exceptional stay through outstanding customer service, attention to detail, and a genuine hospitality mindset.
In this role, you will help create memorable guest experiences from arrival to departure by ensuring every interaction is seamless, professional, and welcoming.
Key Responsibilities:
Greet guests upon arrival and provide a warm, professional welcome
Manage smooth check-in and check-out processes
Handle room reservations, confirm guest information, assign rooms, and communicate special requests or accommodations to relevant departments
Provide accurate information regarding hotel services, amenities, and policies
Deliver exceptional customer service by promptly and professionally addressing guest inquiries, concerns, and requests
Process payments and handle financial transactions accurately, including cash handling and coordination with accounting
Serve as a central communication point between guests and hotel departments
Maintain accurate records of guest interactions, requests, and transactions
Qualifications
1 year in a similar role
Strong interpersonal and communication skills
Ability to handle multiple tasks efficiently
Familiarity with hotel management systems and basic computer skill
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Juniper Bishops Employment LLC is an Equal Opportunity Employer, M/F/D/V. Juniper Bishops Employment LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Juniper Bishops Employment LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Type: Non-Management