CX Support Officer
Company: Bank of Guam
Role summary
CX Support Officer is a full-time role at Bank of Guam in Hagåtña, Guam, United States (on-site). Posted 2026-08-30. Salary: USD 18–19 per hour. Experience level: 2-5.
- Job title
- CX Support Officer
- Company
- Bank of Guam
- Location
- Hagåtña, Guam, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Software Engineering
- Salary
- USD 18–19 per hour
- Experience level
- 2-5
- Date posted
- 2026-08-30
Looking for a great customer service opportunity? Bank of Guam is hiring a CX Support Officer to help their clients, offering a solid hourly wage and full-time benefits. This role is a fantastic chance to get your foot in the door at a respected institution without needing a degree.
Job description
General Summary:
As a member of the Bank of Guam Familia you are responsible for providing lasting experiences on behalf of the Bank representing the voice of the customer to internal and external stakeholders to help drive service and product improvements. As a member of the team, you are a top performer who will quickly adapt and respond to customer needs, industry changes as well as internal initiatives. You are someone who thrives in an ever-changing, ever-growing, fast-paced environment. You are service driven, customer centric and passionate about finding new and innovative ways to create memorable experiences for all our customers. You bring exceptional communication skills, attention to detail and a strong work ethic. You prioritize effectively and get things done in a dynamic environment. While getting things done, process improvement and customer effort are always top of mind as you search for ideas to make the journey easier for all involved.
Category of Essential Functions & Task
FLSA Class
% Time
Manage the Experience
Non-Exempt
20%
On a daily basis, you will lead your team in delivering the best experience. In doing so, you will manage the overall customer experience and flow. You engage with customers and visitors to gain a better understanding of their individual needs and goals and work proactively to provide recommendations on products and services that will help satisfy those needs.
You are a walking billboard-promoting and providing valuable insight into new technology and digital services offering demonstrations and tutorials when needed.
You have an in-depth knowledge of our products and services and are able to identify cross-solving opportunities for our customer .
You promote self-service and educate our customer about the benefits of our self-service channels.
With First contact resolution (FCR) always top of mind – you don’t stop until you exhaust all possible solutions to fulfill customer needs. You also understand that sometimes, this will require you to work with other teams or make referrals in order to handle and resolve their concerns.
Proactively role model our bank brand personalities and build meaningful connections with employees, customers and vendors
Maintain a professional and identifiable appearance on Bank by always wearing the required work attire.
Manage the Relationship
Non-Exempt
20%
You are a people person. You place value in all customer relationships and extend the Familia spirit to every one of our customers consistently and with the highest level of service imaginable.
<l