Technical Support Analyst (Temporary)
Company: Bayshore
Role summary
Technical Support Analyst (Temporary) is a role at Bayshore in Brantford, Ontario, Canada (on-site). Posted 2026-08-13. Experience level: 2-5.
- Job title
- Technical Support Analyst (Temporary)
- Company
- Bayshore
- Location
- Brantford, Ontario, Canada
- Work arrangement
- on-site
- Category
- Software Engineering
- Experience level
- 2-5
- Date posted
- 2026-08-13
Job description
Role Summary
The Technical Support Analyst is responsible for providing technical and operational leadership and is part of the Canadian Regional Support Analysts team. This role acts as the single point of contact for all first and second level escalations of branch technology issues and support. This role will be reporting into the Area Director of the branch with a strong dotted line to the Manager, IT Branch Support and Experience.
You will have the opportunity to solve complex incident escalations and be involved with a variety of projects and tasks that contribute directly to your regional branches’ growth. This role will cover the Mississauga Government branch.
Job Details
Job Status: Temporary Full-time (6-month contract)
Location: In Office - Brantford, Ontario
Pay: $30.00/hr
Duties And Responsibilities
Responsible for the ongoing operation, administration, and support of computer systems, desktop software, and enterprise applications across your assigned regional branches.
Manage the lifecycle of IT equipment (laptops, phones, desktops, peripherals, printers, servers etc.) from procurement to disposal in compliance with Bayshore’s IT asset management processes.
Follow documentation for technical procedures, policies and standard processes related to IT Operations.
Configure, test, distribute, maintain, and troubleshoot desktop/laptop equipment, smartphones, printers, software, and peripherals via SCCM.
Identify technical issues with accounts and reports to Manager for resolution.
Ensure Service Level Agreements (SLAs) are being met by investigating and monitoring incidents and requests to completion via the ticketing tool (Service Now).
Assess system configuration needs based on technical trends and branch user feedback and report to manager for review. Recommends laptop & smartphone image enhancements to simplify and enhance field staff experience.
Maintains awareness of evolving technical and branch business capabilities and needs.
Work with PD&UX and ADs to plan implementation and integration of new technologies.
Responsible for documenting processes and creating SOPs.
Act as the main point of contact for all escalations of IT issues across the regional branches and resolve in a timely manner.
Provide exceptional care to all employees, ensuring that the highest level of customer satisfaction is achieved.
Build strong relationships with Area Directors and branch employees to ensure IT processes and capabilities are well integrated and remain agile with branches’ growth plans.
Adheres to defined Bayshore IT Service Management processes – change, incident, knowledge, problem, request, and service level management.
Collaborates with PD&UX, Area Directors and IT Business Office on key projects, and ensures alignment of activities, field staff experience and technical approach.
Participate in ongoing internal and/or external continuing education activities
Adhere to Bayshore Policies and Procedures.
Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
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