Client Solutions Associate/Purchasing Agent

Role summary

Client Solutions Associate/Purchasing Agent is a role at Blower Dempsay Corporation DBA Pak West, Pacific Western Container (PWC), Pacific Flexible Solutions (Pac Flex), Pacific Conveyor Systems, Nexis, Diamond Marketing Group in Santa Ana, California, United States (on-site). Posted 2026-08-11. Salary: USD 22–29 per hour. Experience level: 0-2. No degree required.

Job title

Client Solutions Associate/Purchasing Agent

Company

Blower Dempsay Corporation DBA Pak West, Pacific Western Container (PWC), Pacific Flexible Solutions (Pac Flex), Pacific Conveyor Systems, Nexis, Diamond Marketing Group

Location

Santa Ana, California, United States

Work arrangement

on-site

Category

Retail

Salary

USD 22–29 per hour

Experience level

0-2

Degree required

No

Date posted

2026-08-11

Job description

Description

Pak West, a division of Blower Dempsay Corporation, is a family-owned business in the heart of Santa Ana. Our mission is to help businesses flourish through innovative packaging solutions.

We are experts in all areas of packaging and merchandising – concept development, planning, design, engineering, printing, manufacturing, consumer trends analysis, and project management.

We offer competitive benefits and the ability to work with a team of talented individuals. We are currently recruiting for a Client Solutions Associate/Purchasing Agent role in our Santa Ana, CA location. Listed below are the requirements for the position.

Position Summary

The Client Solutions Associate / Purchasing role supports Sales Professionals and customers by managing sales orders and purchase orders from entry through delivery and billing. This position serves as a key liaison between customers, Sales Representatives, vendors, and internal teams to ensure accurate order processing, timely fulfillment, pricing integrity, and strong customer relationships. The role requires flexibility to shift between customer service and purchasing responsibilities based on business needs and urgency.

Key Responsibilities

Customer Service & Purchasing

Process customer sales orders via phone and email from entry through delivery.

Respond to customer and Sales Representative inquiries regarding orders, pricing, and order status.

Assist Sales Professionals with daily duties and special projects, including preparing quotations, maintaining pricing, margin accuracy, and coordinating samples or artwork.

Act as a liaison between customers, Sales Representatives, and internal teams to ensure clear and timely communication.

Maintain reports for Sales Representatives and customers.

Provide backup coverage for team members to ensure continuity in the sales process.

Purchasing & Order Coordination

Enter and manage purchase orders for inventory and applicable agreements.

Obtain purchasing quotes and coordinate order placement with vendors.

Track purchase orders through delivery, receiving, and preparation for billing.

Monitor and follow up on ETAs, delays, backorders, stock levels, costs, and margins.

Coordinate closely with vendors, warehouse, and Accounting teams on purchasing activity.

Additional Responsibilities

Transition between customer service and purchasing functions based on business priorities.

Support multiple Sales Representatives and projects simultaneously.

Perform other related duties as assigned to support sales growth and operational efficiency

Requirements

Strong verbal and written communication skills with a professional, customer-focused approach.

Excellent organizational skills with the ability to prioritize and manage multiple tasks.

Strong attention to detail and problem-solving abilities.

Ability to work independently with minimal supervision.

Strong interpersonal skills.

Comfortable working in a fast-paced, dynamic, and evolving environment.

Flexibility to move between Customer Solutions and Purchasing responsibilities as urgency requires.

Ability to work full-time in an in-office setting.

Education & Experience

High school diploma or GED required.

Working knowledge of Microsoft Office (Word, Excel, Outlook).

Physical Requirements

Ability to sit at a desk and work on a computer for extended periods.

Ability to move throughout the facility as needed.