Service Advisor
Company: Bob Thomas Ford West
Role summary
Service Advisor is a full-time role at Bob Thomas Ford West in Fort Wayne, Indiana, United States (on-site). Posted 2026-08-18. Experience level: 0-2. No degree required.
- Job title
- Service Advisor
- Company
- Bob Thomas Ford West
- Location
- Fort Wayne, Indiana, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Trades & Construction
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-08-18
You’ll be the go-to person for customers at Bob Thomas Ford West, helping them navigate vehicle repairs while managing a busy service lane. It’s a great opportunity for someone who enjoys talking to people and wants to control their own paycheck through a commission-based structure, with no college degree holding you back.
Job description
Service Advisors
Greet customers and assist them with any inquiries they may have
Perform vehicle walk around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.
Consult with customer on applicable service specials.
Prioritize required services, and be prepared to provide options upon request.
Document declines for services and ask for follow-up on future service considerations
Keep customer informed on completion times, service expenses, and possible changes.
Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Spend quality time building relationship with the customer.
Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
We offer GREAT pay PLUS all the BENEFITS!
Competitive Pay
Medical/ Dental/ Life/ AFLAC
401K with Employer Contributions
Paid Holidays/ Vacation Days
Direct Deposit
Uniforms provided
Plus, you'll benefit from the stability that comes from almost 4 decades of sustained growth! We invite you to see for yourself how you could benefit professionally and personally from working with Bob Thomas Dealerships.
Requirements
Smart, energetic personality, who is hard working
Prior experience working with customers and providing an exceptional experience
Sales including inside sales, outside sales, or retail sales is a plus
Knowledge of automotive service departments
Have or be able to acquire the required certifications
Basic MS Office knowledge; computer software and internet proficiency
Dependable with a reliable source of transportation
Must have a valid drivers license and clean driving record
A reliable, consistent work history and a clean drug test are required.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.