Guest Service Attendant (Host/Hostess)

Role summary

Guest Service Attendant (Host/Hostess) is a role at Casa Bonita in Lakewood, Colorado, United States (on-site). Posted 2026-09-03. Experience level: 0-2. No degree required.

Job title

Guest Service Attendant (Host/Hostess)

Company

Casa Bonita

Location

Lakewood, Colorado, United States

Work arrangement

on-site

Category

Software Engineering

Experience level

0-2

Degree required

No

Date posted

2026-09-03

Job description

Guest Services Attendant (Host/Hostess)

Casa Bonita Overview:

For 52 years, Casa Bonita has been synonymous with families, fanfare, and fun. Restored to its former glory in 2023, Casa transports guests back to a childlike oasis that is both mysterious and captivating, with an unforgettable dining and entertainment experience that includes live music, shows, games and memories that will last a lifetime. Our team members have a shared passion for being a part of the Casa legacy and are eager to work together to define this exciting new chapter in our history.

Compensation Range:

$20.00/Hour (This is a tip pool eligible role)

Why Join Our Team:

Great earning potential

Affordable medical insurance available

Employer-sponsored dental and vision

Paid vacation and sick time Exclusive employee discounts at our Mercado store

Career growth opportunities

Employee family meal

What You'll Do:

As part of the Guest Services team, the Guest Services Attendant plays a pivotal role as the first point of contact for guests at Casa Bonita, ensuring a seamless flow from the guest's arrival to being seated for service.

Responsibilities:

Follow established steps of service to ensure a welcoming and efficient guest experience

Able to work independently while maintaining clear communication and collaborating effectively with team members

Demonstrate a willingness to learn, adapt to feedback, and comply with all company policies and safety regulations

Greet guests warmly upon arrival and assign them to their designated tables and update table status

Provide menus and escort guests to their designated tables while answering any questions about the restaurant features and entertainment offerings

Communicate with Guest Services Captain or Front of House Manager regarding guest needs or concerns

Ensure the entrance areas remain clean and accessible throughout service

Wipe down menus and sanitize the host stand regularly

Receive and return lost and found items to guests as needed

Assist with all opening and closing duties and side work

Perform other duties or tasks as assigned by any manager or VP of Operations based on business needs

Qualifications:

18+ years of age

Strong interpersonal and communication skills

Passionate about serving others

Strong conflict resolution skills to provide exceptional service and maintain a positive guest experience

Able to communicate effectively in English

Must have reliable form of transportation and be able to work flexible shifts, inclusive of weekends, days, late nights, and holidays

Regular and dependable attendance is an essential function of this position

This position requires consistent availability for Thursday, Friday, and Saturday evening shifts, as well as Sunday morning shifts, on an ongoing basis. Candidates must be able to reliably work these required shifts as part of the regular schedule expectations for the role. Availability for these shifts is a condition of employment for this position. This availability is also an essential function of the role.

Preferred:

• Bilingual in Spanish

• Minimum of 1 year of experience in hosting or guest services

Physical & Environmental Demands:

Able to distinguish colors and see both up close and at a distance

Able to lift and carry up to 50 pounds

Able to use manual dexterity, gross motor skills, and fine motor skills

Must be able to walk at least 10,000 steps per shift, including stairs, inclines, and declines

Able to pivot, transition between seated and standing positions, kneel, stoop, and lift throughout shifts

Able to work in confined spaces

Comfortable working in loud, distracting environments

Able to multitask and work efficiently with speed, accuracy, and composure in a fast-paced, high-volume restaurant and entertainment venue under pressure

Benefits:

Casa Bonita also offers a benefits package that includes medical, dental, and vision insurance for full-time employees.

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