Concierge Patient Care Coordinator

Role summary

Concierge Patient Care Coordinator is a role at Cenegenics in Maricopa County, Arizona, United States (on-site). Posted 2026-08-11. Salary: USD 25–30 per hour. Experience level: 2-5.

Job title

Concierge Patient Care Coordinator

Company

Cenegenics

Location

Maricopa County, Arizona, United States

Work arrangement

on-site

Category

Healthcare Support

Salary

USD 25–30 per hour

Experience level

2-5

Date posted

2026-08-11

Job description

Description

Cenegenics is the global leader in longevity and performance medicine, transforming human health across 5 continents for nearly 30 years. Since 1997, we have been pioneering a new model of healthcare focused on helping people live longer, healthier, and higher-performing lives. We believe the future of medicine is not reactive disease management, it is proactive optimization, prevention, and performance. Our physician-led care model combines advanced diagnostics, precision medicine, data-driven protocols, AI, and personalized coaching to deliver measurable health outcomes beyond what traditional primary or concierge care typically achieves. By integrating nutrition, fitness, lifestyle, and medical optimization into a coordinated care experience, we help our members take control of their healthspan and unlock their full potential.

Today, Cenegenics serves patients across a growing global network and is building one of the most recognized brands in longevity medicine. As demand for proactive healthcare continues to accelerate, we are creating the platform, technology, clinical infrastructure, and talent network that will define the next generation of healthcare.

About the Role (100% On-Site Monday - Friday)

The Member Experience Coordinator (MEC) is the initial point of contact for our clients (patients) and their primary role is to ensure our patients have an exceptional 5-star experience. The MEC assists clients (patients) by providing clinical and business office support in the clinics of Performance Health providers, such as, Physicians, Performance Health Coaches (PHCs), Client Experience Coordinators and extended team, as needed. This position is administrative in nature, with some emphasis in helping to facilitate the sales process/support our Program Consultants, as well as establishing/maintaining vendor contracts and support of building management and maintenance needs. As such, the MEC is responsible for tracking and scheduling consultations for follow up appointments, meeting with Center physicians, PHCs and Clients (patients), answering phones, emails/texts, ordering patient lunches and assisting in the closing-out of consultations to deliver a seamless client experience. The MEC supports Center Key Performance Indicators (KPIs) as it relates to the business and sales/retail components, processes patient requests and maintains/updates files with Electronic Medical Record (EMR).

What You Will Do

Clinical Responsibilities:

Maintain patient information in compliance with HIPAA regulations and state and federal statutes regarding the retention and storage of Protected Health Information (PHI)

Complete program close/conversion process and any changes as needed per the center physician

Receive and process all orders from patients. i.e., Prescription and/or over the counter (OTCs)/(Nutraceuticals)

Maintains calendar appointments in accordance with the center team

Office maintenance and coordination to include arranging office repairs and compliance with vendors, managing pick-ups/ deliveries, ordering and refilling office supplies (i.e. patient snacks, restroom supplies, etc.) and ensuring the office is presentable to all patients at all times. This may entail emptying trash and light housekeeping duties throughout the office

Track consultations and take appropriate action when there is no response

Perform admin tasks such as scanning, filing, data entry, and answering phones

Schedule lab reviews and patient follow-ups virtually and/or in-person

Work with physicians & PHC to process program closes

Educates patients by providing medication and diet information and instructions, answering questions in conjunction with physician and PHC

Completes records by recording patient examination, treatment, and test results

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations

Enhances Performance Health Center reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments

Handling medications such as counting, recording the number of doses given to patients or doctors and explaining how to take medications

Sales/Retail Responsibilities:

May assist in the facilitation of cross-selling additional services and/or upsell services, with support of the physician and PHC, including referrals (friends & family sales)

Supports Center Key Performance Indicators (KPIs)

Ensure assigned center is exceeding sales targets, with responsibility for direct oversight and selling/education in support of center goals

Collaborate internally with key cross-functional teams to brainstorm and develop the business

Execute with Excellence: lead team to implement and execute all corporate initiatives, while delivering a positive Client Experience

Optimize in-store merchandising and brand presentation. Conduct regular inventory checks and elevate any issues to leadership as needed

Meet regularly with leadership to conduct center business review meetings and plan strategically to deliver on defined results for sale/retail objectives

Leads team to deliver a positive and compelling Client experience

Any other assigned administrative duties as required

Regular and reliable attendance is an essential function of the job

Requirements

What you bring to the table

A relationship builder with high EQ and collaboration and communication skills that allow you to be effective at influencing a variety of stakeholders, including physicians

Demonstrate a self-starter mentality with a roll of your sleeves and get things done, making tangible impacts to our collective success (nothing is beneath you)

Relentlessly focused on optimization (entrepreneurial spirit), reaching our goals

Familiarity with HIPAA compliance and healthcare best practices (nice