Consumer Operations Technician - French Speaker
Company: Chubb
Role summary
Consumer Operations Technician - French Speaker is a full-time role at Chubb in Madrid, Madrid Community, Spain (hybrid). Posted 2026-09-04. Experience level: 2-5.
- Job title
- Consumer Operations Technician - French Speaker
- Company
- Chubb
- Location
- Madrid, Madrid Community, Spain
- Work arrangement
- hybrid
- Employment type
- full-time
- Category
- Trades & Construction
- Experience level
- 2-5
- Date posted
- 2026-09-04
Here's a fantastic opportunity to join a global leader in insurance, Chubb, as a Consumer Operations Technician. This full-time role is perfect if you're looking for a stable career with potential for growth within a reputable company, and it doesn't require a specific degree. You'll be using your French language skills to make a real difference in customer support.
Job description
Are you passionate about operational excellence and delivering exceptional customer service? Chubb European Group is seeking a highly motivated and detail-oriented Consumer Operations Technician to join our dynamic team. In this role, you will play a pivotal part in managing customer support requests, supervising operational procedures, and driving process improvement initiatives across our European operations. This is a 12 month contract position.
Key Responsibilities:
Act as a trusted business partner and consultant, serving as the main liaison between Chubb and external Third-Party Administrators (TPAs), ensuring smooth communication and compliance with company policies.
Deliver outstanding customer service support by fulfilling customer requests, issue resolution, and responding to inquiries through various channels.
Demonstrate active listening skills to fully understand customer needs, recognizing both verbal and non-verbal cues to provide tailored solutions.
Oversee portfolio administration tasks, including booking premiums, issuing documents, and handling broker requests with meticulous attention to detail.
Analyze big data and customer trends to identify actionable insights, accelerate innovation, and drive operational efficiencies.
Collect, analyze, and interpret data to support business decisions and present findings to stakeholders.
Monitor and evaluate service delivery effectiveness, ensuring all activities meet or exceed desired standards and agreements.
Maintain accurate records in line with company records management policies and procedures.
Proactively identify opportunities for operational excellence, optimizing resources and improving efficiency in all transactions and services.
Troubleshoot and resolve issues by diagnosing problems, determining possible resolutions, and implementing effective solutions.
Adapt to rapidly changing environments, demonstrating strong multi-tasking and prioritization skills while maintaining a high level of accuracy.
Manage time effectively to accomplish work, projects, and goals within deadlines.
Support postroom and indexing activities, ensuring seamless policy documentation and incident response processes.
Qualifications
Proficiency in French plus English & Spanish (preferred).
Bachelors in finance, business administration, economics…will be preferred.
Proven experience in operations or a similar role.
Strong analytical, communication, and interpersonal skills.
Ability to work collaboratively across departments and manage multiple priorities.
Proactive, solution-oriented mindset with a focus on delivering results.
Proficient in MS Office, especially Excel. (Vlook up, Pivot Tables)
What we offer in return:
32 days of vacation a year
2 days working from home option + additional flexible days
Entry time flexibility
Life and accident insurance
Meal allowance
Pension plan
Stock Purchase plan
Flexible compensation scheme
Wellhub
Employee assistance program
Comprehensive Learning & Development offer
Our core values —Integrity, Client Focus, Respect, Excellence, and Teamwork—guide how we live and work. We are committed to being an ethical and honest company, fostering mutual trust and respect among our employees, clients, and partners. We strive to create a collaborative and supportive environment where everyone can perform at their best.
Chubb is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
We ensure our recruitment process is inclusive and accessible. If you require reasonable adjustments, please let us know in your application or during discussions with our recruiters.
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
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