Customer Care Representative - Utility Billing
Company: City of Greeley
Role summary
Customer Care Representative - Utility Billing is a full-time role at City of Greeley in Greeley, Colorado, United States (on-site). Posted 2026-08-18. Experience level: 0-2. No degree required.
- Job title
- Customer Care Representative - Utility Billing
- Company
- City of Greeley
- Location
- Greeley, Colorado, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Customer Service
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-08-18
If you’re looking for a stable start in local government, this role offers a great way to build your career without needing a college degree. You'll handle essential utility billing inquiries while working within a supportive team, making it a perfect fit if you enjoy helping people in your community every day.
Job description
Anticipated Hiring Range: $19.97 - $28.01 Hourly
Full Salary Range: $19.97 - $28.95 Hourly
Why Do I See Two Salary Ranges?
The City of Greeley, in compliance with Colorado state law, includes a salary range for all positions posted. This law improves wage transparency. We post both the full salary range and the anticipated hiring range, where we expect to make an offer. Offers are based on experience, education, certifications, and other factors.
City of Greeley's Total Rewards
The City of Greeley is committed to providing a comprehensive total rewards program that supports employees in their work by encouraging excellence and investing in employee development and recognition. This philosophy is grounded in fiscal responsibility, organizational effectiveness, and employee safety and well-being, ensuring the responsible stewardship of public resources while offering meaningful and comparable rewards. This approach ensures that the city remains an attractive, inclusive, and rewarding work environment, while also effectively serving the community.
Benefits: This position is benefits eligible. Please view our benefits guide here.
Job Summary:
The Customer Care Representative serves as a primary point of contact for Utility Billing and City payment services, providing exceptional customer service to internal and external customers by phone, email, and in person. This position is responsible for establishing and maintaining utility accounts, processing payments, payment arrangements, licenses, taxes, and other City receivables, resolving customer inquiries, and maintaining accurate customer and financial records. The Customer Care Representative also supports utility billing operations by processing work orders, updating customer accounts, collecting delinquent accounts, balancing daily financial transactions, and assisting with the City's annual Food Tax Rebate Program. This position requires strong customer service, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment while ensuring accurate and timely service.
Experience, Education, and Skills:
Minimum Requirements:
High School diploma or equivalent
One (1) year of experience in a high-volume customer service environment
One (1) year of experience using 10-key calculations by touch
One (1) year of experience entering data using a keyboard and/or automated accounting system
OR
Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job,
AND
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