Public Works Business Services Manager

Role summary

Public Works Business Services Manager is a role at City of Pullman in Pullman, Washington, United States (on-site). Posted 2026-08-08. Experience level: 2-5.

Job title

Public Works Business Services Manager

Company

City of Pullman

Location

Pullman, Washington, United States

Work arrangement

on-site

Category

Administrative

Experience level

2-5

Date posted

2026-08-08

Job description

Description

GENERAL PURPOSE

Manages and coordinates the Business Management Division within the Public Works Department, overseeing department-wide communications, procurement, contracting, accounts payable and receivable, utility billing, information systems, and administrative support.

CLASSIFICATION SUMMARY

Responsible for directing and supervising the department’s business operations, including department policy development, budget management, fiscal planning, and staff oversight. Manages the department’s procurement and contracts program. Fosters a productive work environment. Administers utility billing, and manages business information systems. This role requires independence, initiative, and discretion within established guidelines.

Reports to the Public Works Director

Active member of the Public Works Leadership Team

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strengthen partnerships with city residents, city departments, vendors, and contractors.

Oversee customer service functions and public communications, including promotional content.

Establishes policy, operating procedures, and work flows to ensure efficient operations and consistent outcomes.

Assist the Finance Department with utility billing implementation and account maintenance.

Manage procurement and contracting, including bid publications, purchasing, and compliance.

Oversee business systems such as Asset Management, fuel monitoring, and collaboration tools.

Manage vehicle amortization, vehicle and equipment procurement, and inter-fund charge rates in coordination with the Fleet Manager.

Assist with policy development, budgeting, and labor negotiations.

Assemble and prepare departmental budgets for approval and implementation.

Monitor and evaluate departmental budget execution and advise the Public Works Leadership Team of trends impacting the budget.

Assemble and prepare departmental Capital Improvement Plans for approval and implementation.

Monitor and evaluate departmental Capital Improvement Plan execution and advise the Public Works Leadership Team of trends impacting successful execution.

Supervise and evaluate staff performance, mentoring and enforcing disciplinary actions.

Determine staffing needs, budgets, and conduct cost-benefit analyses.

Respond to public inquiries, investigate complaints, and recommend corrective actions.

Train staff, ensure policy compliance, and review regulatory changes.

Approve leave requests and timesheets.

Manage departmental content for the City website.

Maintain records per regulatory requirements.

Attend leadership team meetings, training sessions, and contribute to division success.

Requirements

QUALIFICATIONS

Knowledge of :

Employee supervision principles

Governmental accounting and budget administration

Management information systems

Federal, state, and local regulations

Contract administration and modern office practices

Ability to:

Develop and implement policies, goals, and procedures

Understand public works divisional missions and operations

Communicate effectively with staff, colleagues, and customers both orally and in writing.

Lead, mentor, and evaluate staff performance

Interpret and apply laws and regulations

Analyze complex problems and develop solutions

Manage multiple priorities and make sound decisions

Operate modern office equipment and software

Build and maintain positive working relationships

MINIMUM REQUIREMENTS

Bachelor’s degree in business management, accounting, or a related field

Three years of progressively responsible business management experience, including two years of supervisory experience

WORK ENVIRONMENT

Primarily office-based with occasional physical activity for lifting supplies. Requires attention to detail for analyzing reports and monitoring staff. The role may involve working outside regular hours for emergencies.

The job description does not constitute an employment agreement between the employer and employee and is subject to change as the employer's needs and job requirements change.

FLSA Classification: Exempt

City Paid Benefits Include:

3 Insurance plans to choose from as low as $0 for spouse & all dependents – Plans with deductibles as low as $200; high deductible plan includes employer sponsored contribution to Health savings account.

Vision & Dental Insurance with no cost sharing for employee & all dependents

$15,000 Basic Life & Accidental Death & Dismemberment insurance

Short Term Disability Insurance

WA Department of Retirement - PERS2 or PERS3 plans

Employee Assistance Program

Elective Benefits Include:

WA Department of Retirement - Deferred Compensation Program

Additional Life & Spouse Life Insurance

Discounts on Life Flight Membership