Crisis Service Safety Technician

Role summary

Crisis Service Safety Technician is a role at Claratel Behavioral Health in Decatur, Georgia, United States (on-site). Posted 2026-08-07. Experience level: 0-2. No degree required.

Job title

Crisis Service Safety Technician

Company

Claratel Behavioral Health

Location

Decatur, Georgia, United States

Work arrangement

on-site

Category

Trades & Construction

Experience level

0-2

Degree required

No

Date posted

2026-08-07

Job description

About Claratel Behavioral Health

Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not-for-profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct-care and support staff.

If you are passionate about driving change in behavioral health and developmental services and are eager to work in an environment that values innovation and inclusivity, Claratel Behavioral Health is the place for you. Here, your work is impactful, your growth is prioritized, and your well-being is supported. Together, we can forge pathways to a healthier future for all.

Claratel Behavioral Health ( formerly known as DeKalb Community Service Board ) is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are uninsured and underinsured.

As a public, not-for-profit organization, Claratel BH operates in DeKalb County with a diverse workforce of more than 500 direct-care and support staff and more than 20 locations across the county. Our staff of physicians, nurses, clinicians and support personnel are dedicated to helping our clients and their families recover from these debilitating disabilities and resume productive lives. We strive to provide the highest quality, evidence-based services in the least restrictive settings, and we envision a community in which disabilities no longer limit potential. Claratel BH is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF).

The DeKalb Regional Crisis Center provides crisis intervention and stabilization services for adults. The Center offers three levels of care starting with the Crisis Services Center unit that receives walk-ins, transfers from emergency rooms, and involuntary referrals for evaluation.

If further observation is needed, individuals are monitored in the Temporary Observation Unit for 12-24 hours. Individuals needing a longer period of stabilization or substance withdrawal management (usually 5-7 days) are admitted to the Crisis Stabilization Unit where ongoing care includes crisis counseling, medication, and assistance with discharge planning.

Program Overview

The DeKalb Regional Crisis Center (DRCC) provides crisis intervention and stabilization services for adults across three levels of care:

Psychiatric Emergency Services (PES): Rapid intake, triage, and evaluation of walk-ins, law enforcement drop-offs, ER transfers, and involuntary referrals.

Temporary Observation (Temp Observations): 12– Up to 24 hours of monitoring and evaluation for clients needing extended stabilization.

Crisis Stabilization Unit (CSU): 5–7-day admissions for psychiatric stabilization and/or withdrawal management, with crisis counseling, medication, and discharge planning.

Position Summary

The Crisis Service Technician (CST) plays a critical role in both PES and CSU by providing direct client care, intake and triage support support , crisis intervention, therapeutic engagement, and continuous monitoring of client safety and progress. CSTs take the primary role for ensuring facility safety and security and adherence to enviromental standards. CSTs support clinicians, nurses, and case managers in maintaining a safe, structured, and recovery-oriented environment while assisting clients in stabilizing from acute behavioral health crises. CSTs serve as active members of the Behavioral Emergency Response Team (BERT), help facilitate treatment activities, and ensure that all interactions are carried out with professionalism, empathy, and trauma-informed care.

Key Responsibilities

Intake & Triage (PES)

Greet clients, families, and law enforcement partners upon arrival, ensuring a professional and welcoming environment.

Provide education & emotional support to clients & their families as they present.

Document arrival time, demographics, and initial observations.

Assist with intake documentation, safety screenings, and consent forms.

Secure personal belongings, conduct contraband searches, and ensure compliance with PES safety protocols.

Collect vital signs and behavioral observations under direction of nursing/clinical staff.

Verify insurance eligibility through systems such as Availity, GAMMIS, or Xferral.

Client Care & Therapeutic Engagement (CSU & PES)

Greet clients, families, and law enforcement partners upon arrival, ensuring a professional and welcoming environment.

Ensure that all visitors and guests complete acknowledgement of confidentiality and are accounted for through sign-in/sign-out process

Maintain a weapons free environment through initial screening procedures

Secure personal belongings, conduct contraband searches, and ensure compliance with PES safety protocols.

Collect vital signs and behavioral observations under direction of nursing/clinical staff.

Verify insurance eligibility through systems such as Availity, GAMMIS, or Xferral.

Engage clients in structured and diversionary activities

Maintain a presence in treatment areas, builiding rapport with persons served and ensuring individuals feel safe

Safety & Crisis Response

Conduct and document routine safety checks, environmental rounds, and room inspections for ligature risks or contraband.

Monitor clients for signs of escalating behavior, withdrawal symptoms, or psychiatric