JR103142 Customer Success Executive (Spanish Speaking)

Role summary

JR103142 Customer Success Executive (Spanish Speaking) is a contract role at Clarion Events in Greater London, England, United Kingdom (hybrid). Posted 2026-08-04. Experience level: 0-2. No degree required.

Job title

JR103142 Customer Success Executive (Spanish Speaking)

Company

Clarion Events

Location

Greater London, England, United Kingdom

Work arrangement

hybrid

Employment type

contract

Category

Customer Service

Experience level

0-2

Degree required

No

Date posted

2026-08-04

Job description

At Clarion, our people are at the absolute heart of what we do. We’re proud that our core values of PASSION , CARE , IMAGINATION , and TRUST define the way we carry out our work across all of our teams.

If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.

The Opportunity:

Clarion Events is looking for a proactive, organised and customer-focused Customer Success Executive to join the team on a six-month fixed-term contract, supporting the delivery of ICE and iGB Affiliate 2027 .

As part of the Customer Success team, you will play a key role in delivering an exceptional experience for exhibitors, visitors, affiliates and contractors throughout their event journey. You'll support customers throughout their event journey—from initial onboarding and event preparation through to onsite delivery and post-event engagement—ensuring every interaction reflects our commitment to delivering an outstanding customer experience.

This role is ideal for someone who enjoys working with people, embraces technology, learns new systems quickly and thrives in a fast-paced environment. You'll work closely with teams across Marketing, Operations, Sales and external technology partners to ensure our customers receive a seamless and high-quality experience before, during and after the event.

Key Responsibilities:

Customer Support & Customer Success

Deliver exceptional customer support across email, telephone, Microsoft Teams, social media and face-to-face interactions

Respond to enquiries from exhibitors, visitors, affiliates and contractors accurately, professionally and within agreed service levels.

Support Customer Success KPIs including First Response Time (FRT), Resolution Time, Customer Satisfaction (CSAT) and overall customer experience metrics.

Identify recurring customer issues and recommend improvements to processes, communications and self-service resources.

Manage weekly exhibitor updates and stand amendments within the Sponsors & Exhibitor (SpEx) process, ensuring information is accurate and delivered to agreed deadlines.

Collaborate closely with Sales, Operations and Marketing teams to resolve customer queries efficiently and deliver a seamless customer experience.

Support cross-functional projects focused on improving customer engagement and operational efficiency.

Affiliate Approval & Vetting

Review affiliate registration applications and assess eligibility against established criteria.

Carry out verification checks using websites, social media profiles and supporting documentation.

Approve or reject applications in accordance with internal policies while maintaining accurate audit records.

Manage customer communications relating to approvals, rejections and escalations professionally and efficiently.

Event Technology & Digital Platforms

Become a key user of our customer-facing event technology platforms, including the registration system, networking app, exhibitor portal, WhatsApp AI Concierge and other event applications.

Act as the first point of contact for customer-facing event technology, working with suppliers to resolve issues quickly and minimise customer disruption.

Assist with the setup, testing and ongoing support of event technology platforms (such as Networking App) before and during the event.

Help troubleshoot platform issues while ensuring customers receive timely updates and support.

Ensure all internal processes meet internal data protection policies

Develop a strong understanding of the integration between customer-facing event platforms, identifying issues and escalating appropriately.

Customer Communications

Draft, review and schedule customer communications using platforms such as Pardot and Freshdesk.

Ensure communications are clear, engaging and on brand.

Support the delivery of exhibitor and visitor communication plans throughout the event lifecycle.

Customer Education & Enablement

Support the creation and delivery of exhibitor and visitor webinars.

Develop customer education materials to improve the onboarding experience and reduce customer effort, including:

FAQs

How-to guides

Infographics

Knowledge Base articles

Event preparation guides

Webinar Presentations

Video walkthroughs

Surveys & Customer Feedback

Support the creation and distribution of exhibitor and visitor surveys.

Assist with onsite feedback collection during the event.

Analyse customer insights to support post-event reporting and continuous improvement initiatives.

Monitor customer feedback and identify opportunities to improve the customer journey.

Onsite Event Support

Attend both ICE and iGB Affiliate 2027 and provide frontline customer support by:

Managing customer help desks, information points and main features.

Participating in Networking events as representing the Customer Success Team.

Assisting exhibitors, visitors, affiliates and contractors with enquiries.

Supporting networking app adoption and troubleshooting.

Managing customer surveys and feedback collection.

Assisting with service recovery where required.

Working collaboratively with internal teams to ensure an outstanding onsite customer experience.

Knowledge, Skills & Behaviours:

Essential

Experience in Customer Success, Customer Service, Client Services, Event Support or another customer-facing role.

Fluent in English and Spanish, with the ability to communicate confidently both verbally and in writing using standard European (Castilian) Spanish.

Comfortable supporting international customers across multiple communication channels.

Passion for delivering outstanding customer experiences.

Highly organised with strong attention to detail and the ability to manage multiple priorities simultaneously.

Confident communicating with customers via email,