Senior Technical Support Engineer
Company: Cloudsmith
Role summary
Senior Technical Support Engineer is a full-time role at Cloudsmith in Belfast, Northern Ireland, United Kingdom (remote). Posted 2026-08-19. Experience level: 5-10.
- Job title
- Senior Technical Support Engineer
- Company
- Cloudsmith
- Location
- Belfast, Northern Ireland, United Kingdom
- Work arrangement
- remote
- Employment type
- full-time
- Category
- Software Engineering
- Experience level
- 5-10
- Date posted
- 2026-08-19
You’ll love this opportunity if you enjoy diving deep into technical challenges and helping other engineers solve complex software supply chain issues. It is a fantastic chance to work with a global team while building expertise in cloud-native tools, all within a company that values both professional growth and autonomy.
Job description
TL;DR We're seeking a Senior Technical Support Engineer with deep technical expertise and a passion for customer engagement to solve complex customer challenges, mentor a growing team, and help shape the future of our world-class artifact management platform.
About Cloudsmith
Cloudsmith is building the operating system for the modern software supply chain.
We run a global, fully managed, multi-tenant SaaS platform that helps organizations, from startups to the Fortune 500, secure, govern, and distribute software artifacts at scale.
Worldwide, our customers use Cloudsmith as a critical infrastructure control plane for CI/CD, developer workflows, security controls, compliance, and software distribution, supporting 30+ formats and ecosystems across languages, containers, and operating systems.
We recently raised our Series C to accelerate Cloudsmith 2.0: deeper artifact intelligence, stronger policy and provenance, faster package-aware delivery, and infrastructure built for engineering teams, as well as the modern AI-driven software factory.
Backed by top-tier investors and on a trajectory toward IPO, we're building mission-critical infrastructure that powers software delivery for organizations worldwide. By developers, for developers: we care about craft, architecture, and enterprise scale.
The Role
We are building a team that is responsible for the developer experience. On a daily basis, we work with our customers and the developer community to ensure they are building software that is efficient and secure across the whole supply chain. Our team helps customers troubleshoot and investigate issues, diagnosing and resolving core product-related issues.
We expand and enhance their experience through the development and maintenance of 3rd party integrations that extend our API, CLI, and Webhook capabilities, while curating a public knowledge base to support customers to independently resolve common issues.
Key Responsibilities
Technical Support: Provide top-notch technical support to our customers, assisting them with any product-related issues, inquiries, or challenges they may encounter.
Problem Solving: Diagnose and troubleshoot technical issues, replicating them in local environments and collaborating closely with customers to identify root cause and provide effective solutions.
Documentation: Create and maintain detailed documentation, including knowledge base articles and FAQs, to assist customers in resolving common issues independently.
Software Expertise: Leverage your expertise in application programming to build and maintain third party integrations like Terraform, GitHub Actions, CircleCI etc.
Customer Advocacy: Act as a customer advocate within the company, sharing customer feedback, feature requests, and insights with the product development team to improve our offerings.
Required Experience, Qualities & Skills
Bachelor's degree in Computer Science, Information Technology, or a related field.
8+ years in Technical Product Support, a similar role, or a background in software development.
Strong application programming experience, proficient in Java, Python, or JavaScript languages.
Knowledge of software packaging and distribution concepts and tools.
Excellent problem-solving and troubleshooting skills.
An enthusiastic and effective communicator: you should be able to appeal to and communicate with both technical and non-technical listeners alike.
Ability to work independently and as part of a team.
Willingness to participate in an on-call rota supporting customers across multiple time zones.
Preferred Skills & Certifications
Professional experience in building, testing, deploying, debugging, and maintaining complex systems in production environments; or equivalent experience in open-source ecosystems and projects.
Familiarity with UNIX-like systems (Linux/WSL/MacOS).
Familiarity with Artifact and Package management, or the software supply chain.
Familiarity with Cloud-based infrastructure, data structures & algorithms, storage systems, source control, and continuous integration.
Amazon Web Services (AWS) / AWS Certifications.
Contributions to open-source projects.
ReST, GraphQL, gRPC API Design.
Docker, OCI, ORAS, Kubernetes (k3s, k8s).
Sigstore, Cosign, Keyless Signatures, Signature Attestation.
Grafeas, Kritis, Metadata Provenance.
Cultural Values We're Looking For
A bias for action and a passion for what we do: A positive attitude and bias for action is everything. You proactively seek knowledge and are never satisfied with the status quo.
Empathy + customer-centricity: You genuinely care about customers and strive to understand their needs, frustrations, and goals. You see customer success as your own success.
Relentless curiosity + continuous learning: You are always eager to learn, improve, and challenge assumptions.
Bias for Action + Ownership: You take initiative, move fast, and own problems end-to-end. You're not afraid to roll up your sleeves, even when challenges are outside your comfort zone.
Collaboration + Candor: You value open, honest, and respectful communication. You give and receive feedback constructively and believe that the best ideas win, regardless of hierarchy.
Benefits, Location & Work Environment
Note: You must be based in the UK and have the right to work independently without requiring sponsorship.
Headlines
A remote-first position based in the UK
A competitive compensation package, including equity.
With comprehensive health, dental, and vision insurance.
Plus, generous annual leave and flexible working policies to suit your lifestyle.
Including a professional development budget for conferences and training.
In a dynamic, innovative, trust-centric, and supportive work environment.
With the opportunity to shape a fast-growing Series C scaleup (and beyond).
Health and Wellness
Regardless of your locatio