IT Technician I
Company: CLS Health PLLC
Role summary
IT Technician I is a role at CLS Health PLLC in Fort Bend County, Texas, United States (on-site). Posted 2026-08-04. Experience level: 0-2. No degree required.
- Job title
- IT Technician I
- Company
- CLS Health PLLC
- Location
- Fort Bend County, Texas, United States
- Work arrangement
- on-site
- Category
- Trades & Construction
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-08-04
Job description
Description
About CLS Health
CLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for Houstonians!
Job Overview:
We are seeking a dedicated and skilled Level I - II Technical Support professional to join our dynamic team focused on providing seamless technical assistance within our healthcare clinic environment. As a Level I - II Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of clinic-specific technology, allowing our healthcare professionals to deliver optimal patient care.
Responsibilities:
Installing: Assembling and configuring hardware and peripheral components for workstations, encompassing tasks such as setting up monitors, desktops, and printers.
Troubleshooting: Diagnose and resolve hardware, software, and networking issues to maintain a reliable technology infrastructure.
User Support: Provide responsive and effective support to clinic staff, addressing inquiries related to software applications, medical devices, and IT systems.
Ticket Management: Log and manage support requests through a ticketing system, ensuring timely resolution and documentation of all issues.
Communication: Clearly and concisely communicate technical information to non-technical users, fostering a collaborative and supportive environment.
Documentation: Maintain accurate records of hardware configurations, software installations, and troubleshooting procedures to enhance support efficiency.
Collaboration: Work closely with IT professionals and healthcare providers to address technical challenges and implement solutions.
Security: Ensure compliance with healthcare data security and privacy regulations, such as HIPAA, to safeguard patient information.
Travel to other CLS Health locations
Benefits:
401(k)
401(k) matching
Dental Insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Requirements
Must have CompTIA A+ and preferably Network +
Technical Proficiency: Strong understanding of clinic-specific software, medical devices, and general IT systems.
Customer Service: Excellent customer service and interpersonal skills, with the ability to assist users of varying technical backgrounds.
Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
Communication Skills: Clear and concise communication skills to explain technical concepts to non-technical users.
Documentation: Ability to maintain accurate and detailed documentation for troubleshooting procedures and support activities.
Team Collaboration: Work effectively as part of a team, collaborating with IT professionals and healthcare staff.
Adaptability: Ability to adapt to new technologies and workflows in the healthcare environment.
Regulatory Compliance: Understanding of healthcare data security and privacy regulations, especially HIPAA.
Preferably, candidates holding an A+ certification or Network+ are strongly encouraged to apply.