Senior Communications Specialist, Visual Storytelling and Community Engagement
Company: Connecticut Water Service, Inc.
Role summary
Senior Communications Specialist, Visual Storytelling and Community Engagement is a role at Connecticut Water Service, Inc. in San Jose, California, United States (on-site). Posted 2026-08-28. Experience level: 2-5.
- Job title
- Senior Communications Specialist, Visual Storytelling and Community Engagement
- Company
- Connecticut Water Service, Inc.
- Location
- San Jose, California, United States
- Work arrangement
- on-site
- Category
- Software Engineering
- Experience level
- 2-5
- Date posted
- 2026-08-28
You’ll love this opportunity to shape the public voice of a major utility provider through creative visual storytelling and direct community outreach. It’s an ideal spot for someone who enjoys balancing strategic communications with hands-on content creation to build genuine connections with local residents.
Job description
Job Title
Senior Communications Specialist, Visual Storytelling and Community Engagement
|
Requisition ID
req1180
Type of Employment
Regular Full-Time Employee
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Job Openings
1
Compensation Range
95,000.00 - 117,000.00
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Compensation Type
Annual Salary
Founded in 1866, San Jose Water Company is an investor owned water company headquartered in Silicon Valley. With a service area of 140 square miles, it is one of the largest and most technically sophisticated urban water system in the United States. We serve over 1 million people with high quality, life sustaining water, with an emphasis on exceptional customer service. We are actively seeking talented, driven and highly-productive applicants for the position of Senior Communications Specialist, Visual Storytelling and Community Engagement to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.
Position Summary
The Senior Communications Specialist, Visual Storytelling & Community Engagement, serves as San Jose Water's lead field storyteller and community engagement coordinator, responsible for capturing and sharing stories about our people and operations, and for planning and executing public-facing experiences, in order to strengthen our audiences’ understanding of the company's water supply infrastructure, water quality commitment, environmental stewardship, and community impact.
This role combines visual storytelling, content development, community outreach, educational programming, event activation, and stakeholder engagement. Working closely with the President of San Jose Water, Public Affairs, Engineering, Operations, Water Quality, Customer Service, and Corporate Communications leaders, the position identifies and develops compelling stories from the field while coordinating opportunities for customers, community organizations, select schools, elected officials, and other stakeholders to engage directly with San Jose Water's people, facilities, and operations.
The role is based in San Jose and spends substantial time in the field capturing content, supporting community events, coordinating facility tours, managing educational outreach activities, and developing multimedia content for use across digital, social, customer, and community communications channels.
At San Jose Water, our mission is simple: to deliver affordable, reliable and sustainable water that puts customers first. Everything we do is evaluated through this lens, from infrastructure planning and partnerships, to financing decisions. With over one million customers in the greater San Jose area, we invest in critical infrastructure to protect and strengthen the water supply for generations to come. For over 160 years, we've safeguarded what's precious. Now, as part of H20 America, we're committed to continuing to invest in the long-term, well-being of the communities we serve.
Primary Areas of Ownership
Visual Content Production
Serve as the primary field-based content creator for San Jose Water.
Capture video, photography, interviews, and supporting assets from construction sites, treatment facilities, operational environments, community events, and executive appearances.
Maintain an editorial calendar aligned with company priorities and key initiatives.
Coordinate with external vendors and internal communications partners to support production needs.
Infrastructure & Water Quality Storytelling
Own content planning and field content collection related to infrastructure investment, water system reliability, water quality, engineering projects, construction activities, environmental stewardship, and other core narrative themes important to San Jose Water.
Identify stories that demonstrate SJW’s role as a community partner, economic contributor, infrastructure investor, environmental steward, and trusted local water provider in the communities it serves.
Working with other Communications team members, develop annual and quarterly storytelling plans that align with company communication priorities.
External Presentations, Site Tours & Public Education Events
Own with SJW leaders the scheduling, planning, coordination, and continuous improvement of facility tours across San Jose Water operations.
Working with administrative assistants and others, coordinate off-site, public and semi-private presentations with San Jose Water Ambassadors and SJW leaders.
Working with Communications team members, coordinate materials for external speaking opportunities, panel participation, sponsorship activations, executive appearances, and community presentations, including briefing notes, talking points, visuals, and supporting content.
As needed, deliver presentations to schools, civic organizations, community groups, neighborhood associations, and professional organizations.
Community Engagement Programs Coordination
Lead community activation planning for San Jose Water's Direct Potable Reuse (DPR) mobile demonstration unit.
Support the San Jose Water Ambassador Program through materials development for Ambassadors including the SJW President, public and customer communications about engagements, and post-engagement reporting with the Public Affairs team and SJW President strategic leadership of the program.
At the direction of the Director, Communications, (who owns the community giving strategy) manage execution of the company's community giving and sponsorship programs under the leadership of Communications and Public Affairs teams, as well as SJW’s President.
Working with various senior leaders, coordinate San Jose Water's community engagement calendar, includ