Operations Manager-Shopping Mall

Role summary

Operations Manager-Shopping Mall is a role at Constance Hospitality Management in Constance, Flacq, Mauritius (on-site). Posted 2026-08-27. Experience level: 5-10.

Job title

Operations Manager-Shopping Mall

Company

Constance Hospitality Management

Location

Constance, Flacq, Mauritius

Work arrangement

on-site

Category

Hospitality

Experience level

5-10

Date posted

2026-08-27

Job description

Company Description

Constance Group has grown from its agricultural roots since 1882. Guided by a strong entrepreneurial mindset, the Group operates locally and internationally across four clusters: Agriculture, Hospitality, Real Estate and Investment. With deep ties to the East of the island, we harvest 90,000 tonnes of sugarcane each year, operate 11 hotels and 3 golf courses across the region, develop prime real estate projects and invest in strategic sectors.

Constance Group | Excellence, Innovation & Sustainable Development

Job Description

Operations Manager is responsible for the smooth day-to-day operation of the shopping mall, ensuring a safe, clean, efficient and customer-focused environment. The role oversees facilities, security, cleaning, contractor performance and tenant operational support while maintaining high service standards across the property.

Key Responsibilities:

Manage the daily operations of the shopping mall and common areas.

Oversee cleaning, security, maintenance and other outsourced service providers.

Ensure all building systems and facilities are operating effectively.

Maintain compliance with health, safety and emergency procedures.

Support tenants with operational matters and ensure adherence to mall regulations.

Coordinate operational requirements for events and peak trading periods.

Monitor operational budgets, service levels and contractor performance.

Prepare regular operational reports for management.

Qualifications

Qualifications & Experience:

Degree or diploma in Facilities, Property or Operations Management (or equivalent experience).

5+ years' experience in shopping malls, commercial property, hospitality or a similar environment.

Strong leadership, organisational and problem-solving skills.

Experience managing contractors and operational budgets.

Good knowledge of health & safety and building operations.

Key Competencies:

Leadership

Customer service orientation

Contractor management

Decision-making

Attention to detail

Ability to work under pressure

Additional Information

What We Offer

The opportunity to be part of a major long-term development project in Mauritius.

A key operational role with significant responsibility and visibility.

The opportunity to contribute to the set-up, development and continuous improvement of the shopping centre's operations.

A dynamic and professional working environment within an established Mauritian group.

Opportunities for career development and professional growth within the Constance Group.

A supportive environment that encourages initiative, accountability and continuous improvement.

The opportunity to work with a diverse range of retailers, tenants, contractors and service providers.

The chance to build strong expertise in shopping centre operations, facilities, tenant relations, health & safety, security and customer experience.

The opportunity to work closely with senior management and contribute to the long-term success of a landmark development in the East of Mauritius.

You will work closely with and report to the Centre Manager, while taking ownership of the day-to-day operational activities of the shopping centre.

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

We believe in continuous learning and growth to help our teams achieve their full potential.

A strong family spirit is part of our identity, we support and care for one another.

We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.

Our passion for luxury hospitality is reflected in every detail of the guest experience.

We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.

Division: Administration & General