Crisis Intervention Specialist (Pro Pod) Swing Shift
Company: Crisis Connections
Role summary
Crisis Intervention Specialist (Pro Pod) Swing Shift is a full-time role at Crisis Connections in Seattle, Washington, United States (on-site). Posted 2026-10-29. Salary: USD 28 per hour. Experience level: 2-5. No degree required.
- Job title
- Crisis Intervention Specialist (Pro Pod) Swing Shift
- Company
- Crisis Connections
- Location
- Seattle, Washington, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Software Engineering
- Salary
- USD 28 per hour
- Experience level
- 2-5
- Degree required
- No
- Date posted
- 2026-10-29
You’ll be a vital support system for frontline crisis workers, helping them navigate complex situations during the overnight shift. It is a deeply rewarding way to make a real impact on people's lives, and the best part is that you can get started without needing a college degree.
Job description
Description
Crisis Intervention Specialist
Make a difference when it matters most. When people are facing their hardest moments, they need calm, skilled support—right now. As a Crisis Intervention Specialist , you’ll play a critical behind-the-scenes role on our 24/7 Regional Crisis Line , supporting frontline phone workers and ensuring callers receive compassionate, effective care during overnight hours. This is a meaningful opportunity for experienced behavioral health professionals who thrive in fast-paced environments and want their work to directly impact individuals, families, and communities.
Why this role matters
You help guide real-time crisis responses that can save lives
You support and strengthen frontline staff during emotionally demanding calls
You’re part of a mission-driven organization focused on resilience, access, and compassion
What you’ll do
Provide real-time clinical guidance to crisis line Phone Workers and Screeners
Support assessment, intervention planning, and crisis resolution
Offer debriefing and emotional support to staff after challenging calls
Monitor call activity to ensure timely, high-quality responses
Coordinate care and resources with hospitals and community partners
Maintain clear, accurate clinical documentation
Participate in training, quality improvement, and team collaboration
Requirements
What we’re looking for
Background in behavioral health, crisis intervention, or substance use services
Ability to stay calm, focused, and compassionate in high-stress situations
Strong communication, clinical judgment, and teamwork skills
Comfort working with multiple technology systems at once
Education/experience that meets one of the following: High School Diploma or GED + 4 years of behavioral health experience
OR a related degree with corresponding experience (Associate, Bachelor’s, or Master’s)
Agency Affiliated Counselor (AAC) credential through the WA Department of Health required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.
Schedule & Pay
Swing Shift - Tuesday through Saturday, 3:00 pm to 11:00 pm
$27.87/hour
Location
In-person role at our Seattle Call Center
Benefits you’ll appreciate
Medical, dental, and vision coverage
Generous paid time off and 12 paid holidays
403(b) retirement plan and annual wage increases
Transit and parking benefits
Ongoing training, supervision, and career growth opportunities
A supportive, mission-driven team that values collaboration and well-being
If you’re passionate about crisis work and want to make a real impact during overnight hours, we encourage you to apply and be part of a team that shows up when it matters most.
Apply for Crisis Intervention Specialist (Pro Pod) Swing Shift at Crisis Connections