Customer Service Representative
Company: CSafe Global
Role summary
Customer Service Representative is a full-time role at CSafe Global in Arraiján, Panamá Oeste, Panama (hybrid). Posted 2026-08-04. Experience level: 5-10.
- Job title
- Customer Service Representative
- Company
- CSafe Global
- Location
- Arraiján, Panamá Oeste, Panama
- Work arrangement
- hybrid
- Employment type
- full-time
- Category
- Customer Service
- Experience level
- 5-10
- Date posted
- 2026-08-04
Job description
CSafe is looking for Customer Service Representatives to join our world class global customer service team in Panama ! Working schedule is Monday through Friday, 9a to 5p CST, giving you structure during the week and flexibility to work from home on the weekend. You will support the commercial team with product quotes and manufacture lead times, coordinate and process all incoming orders, and support all external logistical requirements, reporting directly to the Regional Service Delivery Manager. If you thrive on variety, teamwork, and a bit of work life balance built right into your schedule, this opportunity may be exactly what you have been waiting to find.
CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product availability and continue to fulfil our founders’ mission to provide patients around the world with access to viable, life-enhancing pharmaceuticals. With a “client-first” focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading products provides an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases. Our team operates with curiosity, humility, accountability, and entrepreneurial spirit to deliver on our vision and mission.
Come join our growing industry and build your career with us!
KEY RESPONSIBILITIES:
Processing purchase orders and leases, across CSafe’s full product and service range.
Answering any incoming customer enquiries, using your in-depth knowledge of products, and utilizing all relative internal channels.
Liaising with all relevant internal departments regarding the management of enquiries, orders, and lease requests through to completion – providing a true end-to-end customer experience.
Take responsibility for the full resolution of assigned complaints and incidents – ensuring all relevant internal departments are engaged.
Ensuring personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets.
Completing trainings to ensure skills are in line with the job role requirements.
In office presence of three to four days a week
JOB QUALIFICATIONS:
High School Diploma, BS/BA degree preferred.
5 years of customer service experience preferably in a leasing/technical company.
Excellent communicator verbal and written in English.
Proficient IT skills for system management and Office 365 based applications. Experience in using CRM system.
Excellent Time-Management Skills - Ability to consistently reprioritize workload as needed while meeting deadlines.
Strong prioritization skills.
Organizational skills: able to balance multiple priorities.
Ability to maintain a professional demeanor and excellent working relationships with internal and external customers in a fast-paced environment.
Strong team player.
Strong interpersonal skills.
Must possess analytical thinking and reasoning skills.
Must be thorough and exercise attention to detail.
Must be able to set and maintain schedules.
WHY JOIN US:
At CSafe, we foster an exciting, collaborative, and inclusive work environment that promotes personal and professional growth. We encourage feedback, foster trust, and support a culture of inclusion where everyone’s voice matters. Be Part of a Growing Industry by joining a forward-thinking team in the rapidly expanding temperature-controlled shipping sector.
CSafe está buscando Representantes de Servicio al Cliente para unirse a nuestro equipo global de servicio al cliente de clase mundial en Panamá. El horario de trabajo es de lunes a viernes, de 9:00 a.m. a 5:00 p.m. CST, lo que le brinda estructura durante la semana y flexibilidad para trabajar desde casa el fin de semana. Usted apoyará al equipo comercial con cotizaciones de productos y tiempos de entrega de fabricación, coordinará y procesará todos los pedidos entrantes, y apoyará todos los requisitos logísticos externos, reportando directamente al Gerente Regional de Entrega de Servicios. Si usted disfruta de la variedad, el trabajo en equipo y un poco de equilibrio entre la vida laboral y personal incorporado en su horario, esta oportunidad puede ser exactamente lo que ha estado esperando encontrar.
CSafe ofrece la suite más completa de soluciones de envío térmico para las necesidades de la cadena de frío farmacéutica en todo el mundo, asegurando que los pacientes reciban los medicamentos y tratamientos que necesitan. Además de adquisiciones clave, CSafe tiene operaciones en más de 70 ubicaciones en todo el mundo para garantizar la disponibilidad de productos y continuar cumpliendo con la misión de nuestros fundadores de proporcionar a los pacientes de todo el mundo acceso a productos farmacéuticos viables que mejoren su vida. Con un enfoque centrado en el cliente, una profunda experiencia en la industria y un compromiso con la innovación, CSafe continúa entregando productos líderes en la industria y ofrece un portafolio integral que incluye carga aérea a granel activa y pasiva, paquetería, casos de uso de células y terapia génica, y soluciones especializadas de última milla. Nuestro equipo opera con curiosidad, humildad, responsabilidad y espíritu emprendedor para cumplir con nuestra visión y misión.
¡Únase a esta industria en crecimiento y construya su carrera con nosotros!
RESPONSABILIDADES CLAVE:
Procesar órdenes de compra y arrendamientos, en toda la gama de productos y servicios de CSafe.
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