Regional Onboarding & Client Lifecycle Lead - APAC

Role summary

Regional Onboarding & Client Lifecycle Lead - APAC is a full-time role at CSC in Singapore, Singapore (hybrid). Posted 2026-08-16. Experience level: 10+.

Job title

Regional Onboarding & Client Lifecycle Lead - APAC

Company

CSC

Location

Singapore, Singapore

Work arrangement

hybrid

Employment type

full-time

Category

Software Engineering

Experience level

10+

Date posted

2026-08-16

Job description

Title: Regional Onboarding & Client Lifecycle Lead

Location: Singapore, Hong Kong, Australia

Schedule: Full-time

Work Arrangement: Hybrid

Intro / Job Summary

CSC is transforming onboarding into a global Client Lifecycle Management organization, creating a consistent, scalable, and client-centric operating model across the end-to-end client journey. The Regional Onboarding & Client Lifecycle Lead is a senior leadership role responsible for regional onboarding delivery today and, over time, for expanding ownership across the full client lifecycle (including periodic reviews, trigger events, maintenance, and offboarding). This role drives operational performance, stakeholder alignment, and regulatory outcomes across multiple jurisdictions while delivering an exceptional client experience. The successful candidate will shape and implement standardized processes, governance, and reporting to support CSC’s client lifecycle strategy.

Some of the things you will be doing:

Lead regional onboarding operations and evolve the function toward end-to-end client lifecycle management, including periodic reviews, trigger events, client maintenance, and offboarding

Manage, coach, and develop a geographically dispersed team of Client Lifecycle Managers; set clear objectives, performance expectations, and development plans

Ensure efficient, client-focused, and compliant onboarding and lifecycle execution across jurisdictions, aligned to AML, KYC, CDD, sanctions, FATCA, CRS, and local regulatory requirements

Act as senior escalation point for complex cases, service risks, and stakeholder concerns; drive timely resolution and clear decision-making

Standardize processes and drive adoption of global operating procedures to improve turnaround times, quality outcomes, and service level performance

Deliver operational excellence by removing friction, reducing cycle times, improving case ownership, and supporting automation/workflow tooling and technology improvements

Partner with regional business leaders, relationship managers, compliance, KYCS teams, and operations stakeholders; represent the region in governance forums and transformation initiatives

Own regional performance management, including KPIs, management information, data quality, controls, and audit/regulatory readiness

What technical skills, experience and qualifications do you need?

Significant leadership experience in onboarding, client lifecycle management, KYC/AML operations, or related operational functions within corporate services, financial services, fund administration, or banking

Proven experience leading large, geographically dispersed teams and building a high-performance, accountability-driven culture

Strong working knowledge of AML, KYC, CDD, sanctions screening, beneficial ownership, and multi-jurisdiction regulatory compliance frameworks

Demonstrated success delivering operational transformation, process standardization, or organizational change at scale

Strong stakeholder management skills, including influencing senior leaders across multiple business functions

Strong analytical, problem-solving, and decision-making capabilities with a data-driven approach to performance improvement

Excellent written and verbal communication skills, with the ability to translate risk and operational requirements into clear action

Preferred Qualifications

Experience operating in a global, multi-jurisdictional environment across EMEA, Americas, or APAC

Experience implementing onboarding, workflow, or client lifecycle management technology solutions and automation initiatives

Lean, Six Sigma, or other continuous improvement certification

Project or programme management experience leading cross-functional delivery

Familiarity with CSC products, services, and client segments

#LI-KK1

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by a