Mid-level Managed Services Engineer

Role summary

Mid-level Managed Services Engineer is a role at Cyberlocke, LLC in McKinney, Texas, United States (on-site). Posted 2026-08-05. Experience level: 2-5.

Job title

Mid-level Managed Services Engineer

Company

Cyberlocke, LLC

Location

McKinney, Texas, United States

Work arrangement

on-site

Category

Software Engineering

Experience level

2-5

Date posted

2026-08-05

Job description

Reports To

ServiceDesk Manager

About Us

At Cyberlocke we design solutions for your most complex IT challenges . The Mid-level Managed Services Engineer will be key in supporting our managed services clients by delivering troubleshooting, maintaining critical IT infrastructure, and driving operational excellence across diverse environments.

Our Values

Continuous Learning / Never Satisfied

Does the right thing (even when no one is watching)

Get things done / Reliable

Humble / Confident, with a "One Company" mindset

Helpful/Positive/Can-do attitude

We live our values with each other and with our customers. Our values guide us for how we hire, perform, and reward at Cyberlocke.

Job Overview

This is an in-office position and has rotating 24/7 shifts. All shifts are in office.

A great opportunity to join a fast-growing company, Cyberlocke is looking for a Mid-Level Managed Services Engineer who is passionate about helping clients with their technical and functional information technology needs.

You’ll leverage your expertise in Systems and Network Engineering to resolve complex technical challenges, lead system optimizations, and support documentation and process improvement within the team. If you enjoy solving problems, collaborating with cross-functional teams, and improving infrastructure stability, this role is for you.

Responsibilities and Duties

Own and resolve high-level technical issues with a customer-first mindset

Proactively monitor, maintain, and optimize client network and infrastructure environments

Lead troubleshooting efforts and provide Tier II escalation support across systems, networks, and applications

Manage and monitor Windows and Linux systems, including configuration, performance tuning, and system hardening

Write and maintain scripts using PowerShell, Python, or Ansible to automate routine tasks

Support system availability, backups, redundancy, and security strategies (Veeam, SolarWinds, AWS, Azure)

Collaborate with cross-functional teams, vendors, and clients to ensure timely issue resolution

Maintain detailed documentation, SOPs, and knowledge articles

Participate in the design, implementation, and support of operational systems and support tooling.

Communicate effectively with internal and external stakeholders throughout the incident lifecycle.

Manage ticket queues and SLA expectations with precision

Perform off-hours or weekend work as required in a 24/7 operational environment

Qualifications

Education

Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field

Equivalent work experience may be considered in lieu of degree

Technical Skills

Router, firewall, WAP, and network switch configuration and administration experience

Windows Server, Active Directory, GPO, Folder Redirection, Roaming Profiles

Linux/Unix Systems (Red Hat, Ubuntu, etc.)

Office 365, Azure AD, Exchange, and cloud-based identity management

AWS and Azure cloud services

VMware/Hyper-V virtualization platforms

Network protocols and services: DNS, DHCP, VPN, TCP/IP, VOIP

Experience with SNMP, WMI, and systems monitoring

PowerShell, Ansible, Python scripting for automation

Backup and redundancy tools: Veeam, SolarWinds, native cloud backups

IT documentation and knowledge base management

Certifications (Preferred)

Fortinet NSE 1-4

Azure Fundamentals or Associate

AWS Certified Solutions Architect – Associate or equivalent

CompTIA Network+ or Security+

VMware or Red Hat certifications

ITIL Foundation

The Perks:

Comprehensive medical, dental, and vision plans for you and your dependents

401(k) Retirement Plan

Competitive Compensation

Training and development programs

Collaborative and cool culture

Work-life balance and generous paid time off

***To all recruitment agencies: Cyberlocke does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Cyberlocke employees or any other company location. Cyberlocke is not responsible for any fees related to unsolicited resumes/CVs.

Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.