Commercial Service Electrical Service Manager
Company: Dixie Electric, Plumbing, Air and Doors
Role summary
Commercial Service Electrical Service Manager is a full-time role at Dixie Electric, Plumbing, Air and Doors in Opelika, Alabama, United States (on-site). Posted 2026-10-14. Experience level: 5-10. No degree required.
- Job title
- Commercial Service Electrical Service Manager
- Company
- Dixie Electric, Plumbing, Air and Doors
- Location
- Opelika, Alabama, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Trades & Construction
- Experience level
- 5-10
- Degree required
- No
- Date posted
- 2026-10-14
Dixie Electric is looking for a skilled Electrical Service Manager to lead their commercial team. This is a great opportunity to grow your career without needing a degree, managing a team and ensuring top-notch electrical services for clients. If you're a seasoned professional ready to take on more responsibility, this full-time role offers a chance to make a real impact.
Job description
Description
The Commercial Service Electrical Service Manager is responsible for overseeing the daily operations, performance, and growth of the commercial electrical service department. This position manages service technicians, coordinates customer service requests, oversees project scheduling, ensures compliance with electrical codes and safety standards, and maintains strong relationships with commercial customers.
The ideal candidate has extensive knowledge of commercial electrical systems, strong leadership and customer service skills, and the ability to manage service operations efficiently while meeting departmental financial and performance goals.
Oversee daily commercial electrical service operations, including service calls, troubleshooting, repairs, maintenance, and small projects.
Coordinate technician schedules, dispatching, workload assignments, and emergency service requests.
Monitor service response times, work quality, productivity, and customer satisfaction.
Ensure service work is completed accurately, safely, and within established timelines.
Supervise, mentor, and develop commercial electrical service technicians and field personnel.
Conduct performance evaluations, provide coaching, and identify training opportunities.
Support recruitment, onboarding, and retention of qualified electrical service employees.
Promote accountability, teamwork, professionalism, and a strong safety culture.
Build and maintain relationships with commercial clients, property managers, general contractors, and facility managers.
Respond to customer concerns, resolve service issues, and ensure a high level of customer satisfaction.
Identify opportunities for preventive maintenance agreements, recurring service contracts, upgrades, and additional electrical services.
Assist with developing customer proposals, service agreements, and pricing strategies.
Requirements
High school diploma or GED required; technical degree or relevant trade education preferred.
Minimum of 5 years of experience in commercial electrical service, electrical contracting, or a related field.
Prior supervisory or management experience in electrical service operations.
Strong understanding of commercial electrical systems, troubleshooting, maintenance, and repairs.
Working knowledge of the National Electrical Code (NEC), OSHA standards, and electrical safety practices.
Experience with service management software, scheduling systems, work orders, and estimating tools.
Demonstrated ability to manage employees, customer relationships, budgets, and departmental performance.
Strong organizational, communication, problem-solving, and decision-making skills.
Valid driver's license and acceptable driving record, as required
Apply for Commercial Service Electrical Service Manager at Dixie Electric, Plumbing, Air and Doors