Service & Tender Coordinator

Role summary

Service & Tender Coordinator is a full-time role at DOROOB HR CONSULTING in Amman, Amman, Jordan (on-site). Posted 2026-10-17. Experience level: 2-5.

Job title

Service & Tender Coordinator

Company

DOROOB HR CONSULTING

Location

Amman, Amman, Jordan

Work arrangement

on-site

Employment type

full-time

Category

Healthcare Support

Experience level

2-5

Date posted

2026-10-17

Job description

Job Title: Service & Tender Coordinator

Experience Required: 3–5 years

Job Summary

The Service Coordinator is responsible for the commercial

and administrative side of medical equipment maintenance, including tender

offers, service contracts, spare parts quotations, and the related bank

guarantees. The role ensures that all documentation is accurate, submitted on

time, and compliant with contract and tender terms and conditions.

Key Responsibilities

Prepare and issue

maintenance guarantees, follow up on expiry dates, and manage their

renewal and release.

Prepare offers and

related guarantees, and submit them for tenders related to medical

equipment maintenance, whether through JONEPS or for other clients.

Prepare priced spare

parts lists in accordance with tender and contract terms and conditions.

Prepare documents and

commitment letters related to service parts, as requested by the Tender

Department.

Prepare direct

quotations for service parts.

Prepare and follow up on

client service contracts after the end of the free warranty period,

including the related guarantees.

Follow up on expiry

dates, renewals, and release of service contract guarantees.

Coordinate with the

Tender, Finance, Sales, and Technical/Engineering teams to gather the

information required for offers and contracts.

Maintain an organized

database of contracts, guarantees, expiry dates, and quotations, and

provide periodic status reports.

Communicate with clients

and banks regarding contract renewals, guarantee requirements, and

documentation.

Receive and log service calls from hospitals, clinics,

and healthcare clients.

Schedule and dispatch service engineers or technicians

based on priority and location.

Monitor daily field activities and ensure timely

closure of service tickets.

Serve as the point of contact between clients and

service teams for troubleshooting, updates, and escalation.

Coordinate with vendors, OEMs, and internal technical

teams for spare parts, warranties, and specialized support.

Communicate proactively with clients regarding planned

preventive maintenance and service schedules.

Maintain accurate records of service history,

maintenance schedules, and customer feedback.

Generate service reports, performance dashboards, and

compliance checklists for internal review.

Track warranty coverage, AMC (Annual Maintenance

Contract) terms, and renewal timelines.

Monitor the availability of spare parts and consumables

required for maintenance work.

Coordinate requisition and delivery of spares to

service teams or directly to client sites.

Ensure that all service activities adhere to safety

standards and regulatory norms

Assist in audits and documentation for quality

assurance related to service delivery.

Requirements

One of the Leading Healthcare Solutions providers in Jordan, looking to hire the Position :

Service & Tender Coordinator - with the following requirements :

Bachelor's degree in Biomedical Engineering or a related field.

3 to 5 years of experience in a

service, tender, or contract administration role, preferably in the

medical equipment sector.

Good knowledge of

government tendering procedures, including the JONEPS e-procurement

system.

Understanding of bank

guarantees (bid bonds, performance/maintenance guarantees) and their

lifecycle.

Fluency in Arabic and

English (written and spoken), with strong business writing skills.

Proficiency in Microsoft

Office, especially Excel, and experience with ERP systems.

Skills and Competencies

High attention to detail

and accuracy in pricing and documentation.

Strong organizational

and follow-up skills, with the ability to track multiple deadlines.

Ability to work under

pressure and meet strict tender submission deadlines.

Good analytical skills

for pricing and cost evaluation.

Effective communication

and coordination skills across departments and with clients.

Integrity and commitment

to confidentiality.