Luggage Attendant

Role summary

Luggage Attendant is a full-time role at E11EVEN Club Hotel & Residences in Miami, Florida, United States (on-site). Posted 2026-10-25. Experience level: 0-2. No degree required.

Job title

Luggage Attendant

Company

E11EVEN Club Hotel & Residences

Location

Miami, Florida, United States

Work arrangement

on-site

Employment type

full-time

Category

Hospitality

Experience level

0-2

Degree required

No

Date posted

2026-10-25

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual’s taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

Overview

The Luggage Attendant is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner.

Responsibilities

Load and unload luggage carts.

Organize and deliver luggage for tour groups

Escort guests to rooms and familiarize them with hotel services.

Inspect guest’s room to ensure it is in order and that supplies are adequate.

Explain features of the room including operation of electronic devices and entertainment.

Check/store luggage for arrivals and departures with luggage tags.

Store, track, and deliver packages as needed.

Deliver messages to meeting rooms.

Deliver flowers, laundry, packages and other amenities to guestrooms.

Assist with room changes.

Maintain current listing of local and area attractions, special events and activities.

Maintain list of local transportation guides, churches, sports arenas, etc.

Assist Houseperson with guest requests.

Ensure lobby reader board is correct.

Provide information, maps and directions as required.

Where applicable answer console to assist front desk agents.

Show guestrooms and suites as needed and emphasize the hotel’s amenities.

Perform other duties as requested by management.

Qualifications

High School diploma or equivalent required and/or experience in a hotel or a related field preferred.

Must have a valid driver's license for the applicable state. (If applicable)

Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

Ability to stand during entire shift.

Must be able to effectively communicate both verbally and in writing

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to maintain confidentiality of information.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions

Paid holidays

Paid vacation

Paid sick leave (provided in accordance with applicable law)

Employee assistance program (EAP)

Educational opportunities / Tuition reimbursement

Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

8 paid holidays per year

Up to 20 days of paid vacation per year, based on classification and length of service

Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year

Up to 20 days of paid vacation per year, based on classification and length of service

6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

8 paid holidays per year

Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.

Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the ap