Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!
Company: Eco Plus Solutions AB
Role summary
Experience Abroad: Italian Speaking Customer Support Representative in Lisbon! is a full-time role at Eco Plus Solutions AB in Sicily, Italy (on-site). Posted 2026-11-01. Salary: EUR 1,262 per month. Experience level: 0-2. No degree required.
- Job title
- Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!
- Company
- Eco Plus Solutions AB
- Location
- Sicily, Italy
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Customer Service
- Salary
- EUR 1,262 per month
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-11-01
If you’re looking for a fresh start in sunny Lisbon, this is a fantastic chance to immerse yourself in a new culture while building your professional experience. You don't need a degree to get started, and you'll be joining a vibrant, multicultural team where your fluency in Italian will be the key to helping customers every day.
Job description
Location: Lisbon, Portugal (100% On-site)
Language Requirements: Fluent Italian (C1/C2) and Working English (B2)
Job Title: Italian-Speaking Customer Support Specialist
Role Overview
Are you looking to expand your career in Portugal? We are hiring customer-centric Italian speakers for our multicultural team in Lisbon.
Serving as the primary contact for Italian clients, you will resolve user issues via phone, email, and live messaging. Ideal candidates are proactive problem solvers who thrive in a fast-paced, collaborative office environment. In this role, you will have the unique opportunity to represent leading global brands while building an international career within a vibrant, supportive, and dynamic workplace.
Work Setup: In-person office presence required at our state-of-the-art Lisbon workspace (remote options are not available for this position).
Timeline: Immediate start preferred.
Legal Status: EU/EEA citizenship, a valid EU passport, or an existing Portuguese work permit ensuring unrestricted local employment rights.
Primary Responsibilities
Client Engagement: Answer incoming Italian client inquiries across phone, email, and live chat channels with a courteous, professional tone and exceptional attention to detail.
Problem Solving: Identify client issues, diagnose underlying problems methodically, and provide quick, personalized solutions to guarantee complete user satisfaction.
Data Logging: Maintain accurate, up-to-date records of customer interactions, ticket progress, and resolution notes inside internal CRM systems.
Performance Goals: Consistently achieve team metrics and key performance indicators, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).
Ongoing Development: Participate in regular training modules and continuous learning sessions to keep up with product upgrades, internal policies, and daily operational procedures.
Requirements
Essential Criteria:
Language Proficiency: Fluent Italian (C1/C2 level) , oral and written, paired with at least B2-level English proficiency for internal workplace communication, instruction, and system use.
Flexibility: Willingness and adaptability to work a fully flexible, rotating 24/7 schedule designed to meet global support demands.
Presence: Must work on-site at our state-of-the-art Lisbon workspace.
Key Strengths:
Excellent communication skills, active listening abilities, composure under stress, and a constructive, solutions-oriented approach to challenges.
Hours & Shift Structure
Schedule: Full-time (40 hours weekly) , 8-hour daily shifts.
Shift Windows: Continuous 24/7 rotating shifts .
Compensation Plans
Candidates can choose between two tailored compensation structures:
Option A: Local Offer (For Lisbon Residents)
Gross Monthly Base: €1,262.33 / month gross (paid across 12 months).
Housing: Self-sourced accommodation (best suited for local Lisbon residents or candidates managing independent housing).
Option B: Relocation Offer (For Candidates Moving to Lisbon)
Gross Monthly Base: €1,059.00 / month gross (paid across 12 months).
Housing Included: Private room in a shared corporate flat with all core utility bills fully covered.
Travel Assistance: Inbound flight cost reimbursement after completing the trial period, plus complimentary airport transfer service upon arrival.
Perks & Benefits
Paid Onboarding: Comprehensive training and integration phase fully funded and compensated by the company from day one.
Career Advancement: Structured internal pathways and mentorship toward leadership, Quality Assurance (QA), or corporate training positions.
Health & Wellness: Free private medical insurance activation after six months of service, plus confidential psychological counseling resources.
Company Culture: Welcoming and energetic atmosphere featuring team outings, sports clubs, social gatherings, and networking events.
Lifestyle: Enjoy Lisbon's sunny Mediterranean climate, scenic seaside access, rich cultural heritage, and dynamic urban social scene.
Application Process
Submit your current resume in English or Italian. Qualified candidates will be contacted swiftly by our talent team to schedule an initial phone screening and discuss the next steps!