C005136 Application and CIS Security Senior Support Engineer (NS) - THU 3 Sep

Role summary

C005136 Application and CIS Security Senior Support Engineer (NS) - THU 3 Sep is a contract role at EMW, Inc. in Braine-l'Alleud, Wallonia, Belgium (remote). Posted 2026-08-21. Experience level: 10+.

Job title

C005136 Application and CIS Security Senior Support Engineer (NS) - THU 3 Sep

Company

EMW, Inc.

Location

Braine-l'Alleud, Wallonia, Belgium

Work arrangement

remote

Employment type

contract

Category

Software Engineering

Experience level

10+

Date posted

2026-08-21

Job description

Deadline Date: Thursday 3 September 2026

Requirement: Application and CIS Security Senior Support Engineer

Location: Braine-l'Alleud, BE

Full Time On-Site: No

Time On-Site: 50%

Total Scope of the request (hours): 592

Required Start Date: 9 October 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Main Duties

1) COTS Application Support

Design and run PoCs; produce evidence-based recommendations covering cost, operational impact, lock-in and exit strategy.

Security architecture: define secure-by-design reference architectures, patterns and hardening baselines; review new and changed service designs at architecture gates.

Threat modelling and risk: lead threat modelling for new or materially changed services; own the technical risk register entries; propose proportionate mitigations and track remediation to closure.

Support deployment of server applications running on Windows or Linux;

Integrate applications with identity providers;

Support creation and deployment of client applications on end- user workstations.

Gathering and reporting metrics and Key Performance Indicators (KPIs)

Supporting in-service operations.

Support the operation of the assigned system(s) including: Systems operationally used by NATO Enterprise community; Local systems currently used by Local Commands; Atlassian Products management and configuration; Maintenance of the operational & support environments; Monitoring performance of the assigned service applications; Support CIS Support Units (CSU) and other support staff for daily operations of the systems

2) Cloud Configuration (Azure, AWS)

Manage EntraID Groups and Roles

Manage and configure different Cloud components

3) AI related activities

Deployment, configuration and support of AI based solutions, tools and agents

Support of COTS applications-AI integration in production environments

Ongoing Monitoring of applications, and coordinating Maintenance

4) COTS End-User Support:

Troubleshoot and resolve complex software problems, ensuring efficient use of resources and problem resolution.

5) Incident Logging and Tracking:

Monitor the incident management process for tickets created in the helpdesk ticketing system.

Ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels.

6) Escalation:

Escalate complex issues to vendor support or appropriate teams when necessary.

Follow up on escalated issues to ensure timely resolution and user satisfaction.

7) Knowledge Base Management:

Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions.

Share knowledge and best practices with team members to improve overall service quality.

Contribute to analysis and documentation of new requirements and change requests.

Participate in review of documentation such as requirements definitions, software design (functional/technical analysis), systems specifications or other deliverables.

8) Technical:

Controlling, managing and providing access to the restricted areas managed by the business area.

Ensuring the proper functionality and security of software and hardware managed by NBAC.

Monitoring COTS Applications and other software managed by NBAC by identifying and reporting any problems with the infrastructure, hardware and software applications.

Providing support to NBAC team for security approval and accreditation of software applications and CIS.

Controlling and checking compliance with security regulations laid down by NCIA and NATO on the use of software and hardware which is part of the NBAC services.

Gathering functional and non-functional requirements, including drafting systems specifications.

Support technical reviews, walkthroughs and audits.

Support preparation of functional and technical specifications for software and hardware with special focus on the SSBA BA domain.

Support to change management, configuration management, release/deployment and testing.

9) Communication and Collaboration:

Work with and provide input to Service Delivery Managers, Project Managers, Portfolio Managers and other stakeholders

Collaborate with NCIA and vendors teams

Skills, Knowledge & Experience:

Deep understanding of end-user devices (desktops, laptops, tablets, smartphones) running Windows OS, Android OS and Apple iPhones/iPads.

Expert knowledge of computing infrastructure – Linux, Windows and Active Directory.

Expert knowledge of Microsoft SQL Server 2019-2025 and IIS based web applications.

Very good understanding and experience with AI/LLM.

Deep understanding of networking infrastructure.

Very good knowledge of cloud technologies and cloud deployment for both AWS and Azure.

Deep understanding of PKI, certificate management, post-quantum migration.

Expert knowledge relevant to software engineering: Technologies and standards (at least 4 of them): HTML5, REST & Web Services, XML, HTTP, SQL, Visual Basic for Applications; Identity Management (OAuth, OIDC, SAML2) application integration; Application server technologies and Relational Database Management Systems; Programming languages and platforms - .NET/C#, JAVA, JavaScript;

Deep understanding of security constraints and requirements in CIS.

Deep understanding of NCIA and NATO security directives and regulations, along with understanding of industry best practices and standards.

Familiarity with Microsoft services and tools, including Outlook, Teams, SharePoint.

Experience and good knowledge of at least the following COTS technologies: IIS, JBOSS, Apache Tomcat; .NET based applications;

Extensive experience in deployment and management of client-server applications, application integration and data transformation for application integration;

Evidence-driven and vendor-neutral; able to say "not yet" and defend the position.

Strong technical skills to investigate, diagnose and resolve complex IT issues.