Night Concierge - London, SE1
Company: Encore
Role summary
Night Concierge - London, SE1 is a full-time role at Encore in London, England, United Kingdom (on-site). Posted 2026-08-17. Experience level: 0-2. No degree required.
- Job title
- Night Concierge - London, SE1
- Company
- Encore
- Location
- London, England, United Kingdom
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Customer Service
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-08-17
Job description
Join Our Team as a Concierge in Mayfair!
Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of Mayfair .
If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.
Location: London, SE1
Annual Salary: £32,000
Hours/Working Pattern: Monday to Thursday, 7pm-7am
What You'll Be Doing:
Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
Maintain Presentation: Keep the concierge area and lobby looking presentable.
Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.
Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
What You'll Bring:
Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
Excellent communication skills – both written and verbal.
Health & safety qualifications are advantageous but not essential.
A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us:
24 Days Annual leave (Inclusive of Bank holidays)
Cycle to Work Scheme
MediCash
SmartHealth – Online health services for you and your immediate family.
Eye Care Vouchers to support your well-being.
Perkbox Rewards to enjoy exclusive offers.
Company Social Events
Pension Plan