Business Improvement Lead

Role summary

Business Improvement Lead is a contract role at endeavour group careers in Richmond, Victoria, Australia (on-site). Posted 2026-10-04. Experience level: 5-10.

Job title

Business Improvement Lead

Company

endeavour group careers

Location

Richmond, Victoria, Australia

Work arrangement

on-site

Employment type

contract

Category

Hospitality

Experience level

5-10

Date posted

2026-10-04

Job description

Company Description

Let’s create a more sociable future together

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

Job Description

Bring your passion and feel the energy

18 months Fixed Term Contract

Location: Melbourne or Sydney

Are you a proactive problem solver with hands-on business improvement experience? Endeavour Group is seeking a Business Improvement Lead to join the Endeavour GO team.

Please note: This is NOT a technical or IT-focused role. We are looking for a business-focused practitioner who excels at driving practical, operational change on the ground.

Reporting to the Program Director, you will lead end-to-end business, operation, and process diagnostics across Endeavour Drinks. You will play a vital role in optimising processes, uplifiting operational capability, and delivering sustainable cost and value outcomes across our retail stores and business functions.

In this role, success is driven on the frontlines. You will work directly alongside our retail store teams, conducting observational studies, time-in-motion analyses, and interactive process mapping workshops right where the action happens. By immersing yourself in store operations, you will gain deep, practical insights into day-to-day workflows, identify operational bottlenecks, and test new ideas through live work trials. You will act as a bridge between store operators and leadership, helping to simplify ways of working, drive productivity overlays, and build a culture of continuous improvement across our retail network

Candidates with a background in management consulting or retail operations consulting who are looking to apply their skills in-house are highly sought after .

Key Responsibilities

Sound good? Read on.

Here is a taster of what you can expect in this role:

End-to-End Delivery & Diagnostics: Lead end-to-end process diagnostics, baseline operational reviews, and time-in-motion studies to identify cost optimization and value-creation opportunities.

Process Mapping & Value Stream Mapping: Map, design, and model target business processes and value streams to streamline operations and create clear roadmaps for business improvement.

Problem Solving & Early Hypotheses: Define complex business problems using structured approaches (such as working backwards), form early hypotheses, validate them with stakeholders, and present business cases with ROI estimates to senior leadership.

Process Improvement Projects: Manage and deliver continuous improvement projects within specified timeframes, driving the execution of quick wins and new operating models.

Lean Six Sigma & Capability Building: Utilize Lean Six Sigma methods to embed sustainable changes into BAU and deliver training to uplift process capability across teams.

Stakeholder Engagement & Workshop Facilitation: Facilitate cross-functional workshops, collaborate with store and operational teams, and present clear, data-backed findings to steering committees

Ad-hoc travel from time to time as the role will require spending time in retail stores

Qualifications

Now let’s talk about you:

Business Process Improvement

Process Mapping & Modeling

Value Stream Mapping

Lean Six Sigma tools and techniques

Continuous Improvement mindset

End-to-End Project Delivery

Free thinking and creative hypothesis generation

At least 5 years of experience across Business/Process Improvement within an operational environment.

Prior experience in business or management consulting is highly regarded.

Experience in the use of structured problem-solving approaches

Ability to conduct detailed assessments (incl. desktop research, data analysis, document review etc.) and synthesising into digestible outputs (e.g. reports)

Highly effective communication skills, both written and verbal, and the ability to build strong relationships with a range of internal stakeholders

Strong and adaptable facilitation and communications skills

Strong Excel & PowerPoint skills

Graduate, bachelor degree as a minimum

Experience as working part of a cross functional Project team working with business operators, subject matter experts and strategic leaders

Travel interstate and within state when required

The benefits are good too!

An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W

As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing

Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big

Find out more about our range of benefits and discounts here

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

Additional Information

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.

We’re all about creating a more sociable future - for our customers and each ot