Remote Customer Support Associate

Role summary

Remote Customer Support Associate is a full-time role at Essence Journey in California City, California, United States (remote). Posted 2026-10-22. Experience level: 0-2. No degree required.

Job title

Remote Customer Support Associate

Company

Essence Journey

Location

California City, California, United States

Work arrangement

remote

Employment type

full-time

Category

Customer Service

Experience level

0-2

Degree required

No

Date posted

2026-10-22

Job description

We are looking for a dependable and professional Remote Customer Support Associate to assist customers with questions, requests, and routine concerns. The ideal candidate is organized, communicative, and comfortable working independently while following established company procedures.

Responsibilities

Respond to customer inquiries by email, chat, or other approved communication channels

Provide clear and accurate information

Assist with routine customer requests and concerns

Update customer records and maintain accurate information

Follow company procedures and employee guidelines

Escalate issues when additional assistance is needed

Maintain professional and respectful communication

Qualifications

Strong communication and interpersonal skills

Good attention to detail

Basic computer and internet skills

Ability to follow instructions and established procedures

Organized and dependable

Ability to work independently in a remote environment

Previous customer service experience is helpful but not required

Benefits

Remote work environment

Professional development opportunities

Career growth opportunities

Supportive team environment

Employee recognition programs

Employee discounts and partner perks

Equal Employment Opportunity

We are an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.