Engagement Manager
Company: EXL
Role summary
Engagement Manager is a full-time role at EXL in Gurugram, Haryana, India (hybrid). Posted 2026-10-13. Experience level: 10+.
- Job title
- Engagement Manager
- Company
- EXL
- Location
- Gurugram, Haryana, India
- Work arrangement
- hybrid
- Employment type
- full-time
- Category
- Software Engineering
- Experience level
- 10+
- Date posted
- 2026-10-13
If you have significant experience in financial services analytics or consulting and enjoy building strong client relationships, this full-time Engagement Manager role at EXL could be a fantastic fit. You'll have the opportunity to lead teams and drive strategy for major clients.
Job description
Ideal Profile:
8-10 years of experience in Banking, Credit Union, or Financial Services analytics, marketing, or consulting.
Strong business and domain expertise across lending, deposits, customer acquisition, portfolio growth, campaign strategy, or financial services operations.
Proven experience leading analytics, consulting, or strategy teams and managing large cross-functional teams.
Demonstrated success in client relationship management, stakeholder communication, and executive-level engagement.
Strong delivery management capabilities with ownership of project execution, resource planning, risk management, and quality assurance.
Ability to translate business challenges into actionable analytics, marketing, or growth strategies while driving measurable outcomes.
Experience working with global clients and managing distributed teams with regular overlap across U.S. time zones, particularly PST.
Strong people leadership skills with experience in coaching, talent development, hiring, and team growth.
Responsibilities
Key Responsibilities:
Serve as a trusted advisor to clients, providing strategic guidance on business growth, customer engagement, and analytics-driven decision making.
Lead end-to-end delivery of complex analytics and consulting engagements while ensuring alignment with client objectives.
Manage and mentor teams, fostering a culture of accountability, collaboration, and continuous improvement.
Drive stakeholder communication across client, business, analytics, technology, and operations teams.
Identify opportunities for process optimization, automation, and innovation to improve business outcomes and delivery efficiency.
Support business development initiatives, solutioning, and growth opportunities within existing client relationships.
Qualifications
Master's in any stream 8+ years