Process Trainer
Company: EXL
Role summary
Process Trainer is a role at EXL in Pasay, Metro Manila, Philippines (on-site). Posted 2026-09-04. Experience level: 0-2. No degree required.
- Job title
- Process Trainer
- Company
- EXL
- Location
- Pasay, Metro Manila, Philippines
- Work arrangement
- on-site
- Category
- Software Engineering
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-09-04
This is a fantastic entry-level opportunity perfect for someone looking to kickstart their career without a degree! You'll get to train others and develop valuable skills in a supportive environment. It’s a great way to learn and grow within the company.
Job description
The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. It is also responsible for providing assistance in the following: developing and improving the process-specific curriculum, conducting training needs analysis, creating content to meet the client-set updates, organizing cross- and up-skill training, and reporting to process owners.
Responsibilities
Classroom Management/Modules/Up-training/Initiatives/Quality
Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents
Monitors and completes daily attendance tracking during the entire process training until nesting
Formulates effective activities, exercises or assessments for learning improvement
Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement
Ensure compliance to client and organizational policies and procedures
Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agents
Deliberate to identify new hires’ needs in training and nesting
Monitor trainees’ post-nesting performance for the first 3 months after being endorsed to operations
Deliver the training content/context based on the agenda/curriculum
Demonstrate effective leadership to individuals including new hires and tenured agents
Implement and demonstrate efficient training methods
Collaborate with the team for effective knowledge and skills transfer indispensable to the process and business needs
Participate in client calls and visits with the supervisor’s guidance
Collaborate with the quality and operations teams for process improvement
Conduct team huddles and provide floor and online support on process updates
Develop and implement an effective system for process updates as and when required by the process/clients
Competencies Required:
Ability to transfer knowledge, develop and motivate a team
Understanding of end-to-end processes and appreciation of critical parameters
Ability to work in a continually challenging environment
Ability to communicate effectively to a variety of audiences
Good written and verbal communication skills
Great customer service skills
Basic knowledge of MS Office – Excel, PowerPoint, Word
Well organized; Strong organization and time management skills
With good leadership background
Qualifications
Eligibility Criteria:
Candidates must have a minimum of one year in the current role.
Should not be on PDP/Disciplinary action within 6 months from date of NOD.
Should not be on PIP during the time of application.
Candidates must have a 3.5 or above average/rating for the last 6 months.
Must have no issues on attendance, reliability and punctuality.
With recommendations and positive feedback from the support/management team.
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com .
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.