Technology Solutions Delivery
Company: EXL
Role summary
Technology Solutions Delivery is a role at EXL in Pune, Maharashtra, India (hybrid). Posted 2026-08-18. Experience level: 10+.
- Job title
- Technology Solutions Delivery
- Company
- EXL
- Location
- Pune, Maharashtra, India
- Work arrangement
- hybrid
- Category
- Logistics & Warehousing
- Experience level
- 10+
- Date posted
- 2026-08-18
EXL is looking for a seasoned leader to drive complex technology implementations for high-profile clients, offering the chance to shape strategy at a senior level. It is a fantastic opportunity for someone who enjoys navigating large-scale enterprise projects while mentoring teams and solving high-impact technical challenges.
Job description
Client Portfolio Management – End of End owner of key accounts from IT Service delivery perspective
IT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
Managing Business Growth (Ramp-ups)
Business Value Creation - Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
Liaison with Business / Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
Major Incidents Database – Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.