Front Desk Coordinator
Company: EXPRESS PAIN AND URGENT CARE PLLC
Role summary
Front Desk Coordinator is a role at EXPRESS PAIN AND URGENT CARE PLLC in New Braunfels, Texas, United States (on-site). Posted 2026-08-04. Experience level: 0-2. No degree required.
- Job title
- Front Desk Coordinator
- Company
- EXPRESS PAIN AND URGENT CARE PLLC
- Location
- New Braunfels, Texas, United States
- Work arrangement
- on-site
- Category
- Hospitality
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-08-04
Job description
Description
Front Desk Coordinator
Location: New Braunfels, TX
Position Type: Full-Time, Monday - Friday, 8-5PM
About Epic Pain Management & Urgent Care
Epic Pain Management & Urgent Care is seeking a friendly, organized, and detail-oriented Front Desk Coordinator to join our growing team. This position plays a vital role in creating a welcoming patient experience while supporting the efficient day-to-day operations of our clinic.
The ideal candidate thrives in a fast-paced healthcare environment, possesses excellent communication and customer service skills, and can effectively manage multiple priorities while maintaining accuracy, professionalism, and attention to detail.
Why Join Epic Pain Management?
At Epic, every patient interaction matters. You’ll be part of a supportive, growth-driven team where your work directly impacts both patient care and the overall patient experience.
Our benefits include:
Paid time off, paid holidays, and 401(k) with a 4% employer match
80% employer-paid medical insurance for employees, with optional dental, vision, and family plans
Pet insurance, legal insurance, identity theft protection, travel insurance, and employee discount programs
Key Responsibilities
Patient Scheduling & Appointment Management
Confirm patient appointments daily.
Schedule, reschedule, and coordinate follow-up appointments.
Monitor same-day add-on appointments and transportation needs when applicable.
Accurately document appointment confirmations and patient communications.
Patient Registration & Insurance Verification
Verify patient demographics, insurance coverage, and identification.
Review and communicate copays, deductibles, coinsurance amounts, and outstanding balances.
Verify insurance eligibility and referral requirements.
Scan and upload required documentation into electronic medical records (EMR).
Patient Check-In & Financial Collection
Welcome patients and provide exceptional customer service.
Collect copays, deductibles, and outstanding patient balances.
Ensure all patient information is accurate and up to date.
Maintain confidentiality and compliance with HIPAA regulations.
Administrative Support
Answer incoming phone calls and respond to patient inquiries professionally.
Coordinate communication between patients, providers, and clinic staff.
Assist with general front office operations and administrative tasks as needed.
Maintain a clean, organized, and professional reception area.
Requirements
Required
Fluent in both English and Spanish.
Experience verifying insurance eligibility and processing referrals.
Knowledge of copays, coinsurance, deductibles, and patient financial responsibility.
Proficiency with computers, electronic medical records (EMR), and insurance portals.
Strong customer service, communication, and organizational skills.
Ability to multitask and prioritize effectively in a fast-paced medical office environment.
Preferred
Previous medical front office or healthcare administrative experience.
Experience working in pain management, urgent care, or specialty medical practices.
Apply for Front Desk Coordinator at EXPRESS PAIN AND URGENT CARE PLLC