Patient Services Representative

Role summary

Patient Services Representative is a full-time role at Eye Clinic of Wisconsin in Wausau, Wisconsin, United States (on-site). Posted 2026-10-08. Experience level: 0-2. No degree required.

Job title

Patient Services Representative

Company

Eye Clinic of Wisconsin

Location

Wausau, Wisconsin, United States

Work arrangement

on-site

Employment type

full-time

Category

Healthcare Support

Experience level

0-2

Degree required

No

Date posted

2026-10-08

Job description

Position: Patient Services Representative (1.0 FTE)

Department: Patient Services

Reports to: Patient Services Manager/PSR Manager

FLSA: Non-Exempt

Position Summary:

The Patient Services Representative (PSR) performs business office functions related to patient visits in the areas of call center, appointment scheduling and/or front desk patient reception/registration.

Principle Duties and Responsibilities:

Answer incoming calls in a professional, pleasant manner and dispatch appropriately

Retrieve messages from answering service and distributes messages to the appropriate party

Schedule appointments for all ECOW locations to include reschedules due to schedule changes

Retrieve information and process tasks from the electronic medical record system, including to-do items, call-backs, etc.

Send letters to patients and medical facilities as appropriate

Process returned mail

Greet and register patients at reception desk, collect/verify/maintain patient demographic and insurance information

Answer basic billing and insurance questions, post self-pay charges, personal payments, balance cash drawer and prepare bank deposits

Monitor physician schedules and ensure all doctors are scheduled accurately according to guidelines

Open and close clinic per department rotation schedule

Process medical record releases according to guidelines for release of protected health information

Ability to respond to both external and internal customer needs in a timely manner

Develop and maintain positive working relationships with other employees throughout the clinic

Represent the department in a positive and professional manner

Other duties as assigned

Work Relationship and Scope:

Patient Services Representatives report directly to the Patient Services Manager.

Knowledge, Skills, and Abilities:

High School diploma with 1-2 years customer service experience

Demonstrates knowledge of proper, efficient use of office equipment, working knowledge of Microsoft Office

Ability to work in a fast-paced medical facility while adhering to HIPAA compliance regulations

Ability to respond to both external and internal patient needs in a timely manner

Ability to travel to other ECOW locations when necessary

Excellent communication skills to interact with patients and internal staff

Adapts well to change and is open to new ideas and lean initiatives

Ability to work in a team environment and help others as necessary

Work Conditions:

Work is primarily performed at the main clinic; 800 N. First Street, Wausau, WI. Travel to satellite locations is required at times. Hours of work will be dependent on the needs of the Clinic. Requires the ability to sit or stand for extended periods of time. Occasional lifting (30 pounds), bending, stooping, pushing, pulling, and climbing stairs is required.

Acknowledgement:

This job description describes the general nature and level of work performed by the employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. All requirements are subject to change over time. Reasonable accommodations will be made for those individuals with a disability.