Call Center Scheduler-Incoming - Part Time

Role summary

Call Center Scheduler-Incoming - Part Time is a role at Familia Dental in Schaumburg, Illinois, United States (on-site). Posted 2026-08-15. Experience level: 0-2. No degree required.

Job title

Call Center Scheduler-Incoming - Part Time

Company

Familia Dental

Location

Schaumburg, Illinois, United States

Work arrangement

on-site

Category

Customer Service

Experience level

0-2

Degree required

No

Date posted

2026-08-15

Job description

Description

Our Corporate office is looking to hire a dependable, customer-driven representative to join our Call Center team.

* Are you looking for a meaningful career where you can make a real impact? Looking to get your foot in the door in the medical/health field? Do you thrive in a fast-paced environment? If you answered yes to any of these questions, then this may be the right fit for you! Our Corporate office is looking to hire a dependable, customer-driven representative to join our Call Center team- no prior experience or certification required. We provide comprehensive on-the-job training to help you succeed!

About the Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career. With Familia Dental, you have the opportunity to growth within the company and turn a job into a career.

Benefits for Part-time Employees

Flex Time

401K

Financial advisors

On-demand pay (receive part of your check early)!

Job Description:

The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted, listened-to and scheduled in a compassionate, timely and professional manner. This position is our first impression between the company and the patients.

Responsibilities/ Job Duties:

Provide excellent customer service to all patients calling in

Answering phone calls

Scheduling appointments based on needs of patients and availability of providers

Assist in answering general inquiries from patients

Listen to patients while applying our processes and procedures

Looking for solutions to our patients’ challenges

Requirements

Dependable and able to be on time

Positive Attitude

Excellent professional verbal and written communication and listening skills

Able to speak on the phone and provide excellent customer service

Ability to recognize and be sensitives to patients' emotions

Exceptional customer/patient service skills (Customer/patient focused attitude)

Ability to carry out written or verbal instructions

Accurately enter patient information, data, and records into system

Ability to work in fast paced, patient-focused environment.

High school Diploma or equivalent

Other Qualifications/ Skill Sets:

Strong Computer Skills– Ability to maneuver within multiple computer systems at once

Prior experience with Denticon or similar scheduling system

Ability to multi-task, prioritize, and manage time effectively

Organizational and time management skills

Effective problem-solving abilities

Prior Customer Service/ Call Center experience is strongly preferred but not required

Bilingual (English/Spanish) a plus!

Hours & Availability

Office Hours: M - F: 10:00 AM – 2:00 PM

Monday - Friday

20 hours per week