M05 - Senior UX Designer

Role summary

M05 - Senior UX Designer is a role at FPT Asia Pacific Pte Ltd in Singapore, Singapore (on-site). Posted 2026-08-17. Experience level: 5-10.

Job title

M05 - Senior UX Designer

Company

FPT Asia Pacific Pte Ltd

Location

Singapore, Singapore

Work arrangement

on-site

Category

Product & Design

Experience level

5-10

Date posted

2026-08-17

Job description

Job Overview

We are looking for a Senior UX / Service Designer to lead the design of a standardised, scalable digital platform supporting complex, workflow-driven processes. This role focuses on end-to-end service design, platform convergence, and configurable UX patterns across multiple stakeholders and agencies.

You will work closely with Product, Business Analysts, Engineers, and Architects to translate complex processes into clear, intuitive user experiences while balancing standardisation with necessary flexibility.

Key Responsibilities

Discovery & Current-State Analysis

Lead discovery workshops to map end-to-end user journeys across applicant and internal officer workflows

Document systems, touchpoints, communications, roles, and approval processes

Identify pain points such as manual work, bottlenecks, duplicated effort, and poor visibility

Collaborate with Architects and BAs to understand system architecture, integrations, and data flows

TO-BE Service & Experience Design

Design standardised TO-BE service journeys that:

Simplify user flows

Reduce manual work through automation

Improve status tracking and communications

Produce UX artefacts including user flows, IA, wireframes, and prototypes (low to high fidelity)

Define clear interaction behaviours and UI specifications

Partner with Product and BAs to translate journey insights into platform feature requirements (standard vs configurable)

Agency Engagement & Delta Analysis

Support pilot agency selection from a UX and readiness perspective

Plan and facilitate delta analysis workshops to identify agency-specific differences

Capture and prioritise deltas as:

Non-negotiable convergence requirements

Configurable feature needs (criteria, approvals, templates, reporting, integrations)

Convergence Strategy & Design Governance

Apply the convergence principle: agencies adapt to the platform; the platform adapts only to critical needs

Drive UX clarity across:

Tier 1 : Non-negotiable standards (forms, authentication, core workflow stages)

Tier 2 : Configurable features (approvals, criteria, communications, reports, integrations)

Support standardisation through reusable patterns, templates, and configuration rules

Maintain strong design governance covering accessibility, versioning, auditability, and design system compliance

Stakeholder Management

Work closely with Product Managers, BAs/BPR consultants, Engineers, Architects, Security, Operations, and agency stakeholders

Present design rationale, trade-offs, and recommendations clearly to senior stakeholders

Navigate ambiguity and align multiple stakeholders toward shared outcomes

Requirements

Experience & Background

Degree in Human-Computer Interaction, Design, Information Systems, or equivalent experience

7+ years of experience in UX/UI or Service Design for complex, workflow-heavy platforms

(e.g. case management, grants, HR, finance, citizen or enterprise platforms)

Skills & Capabilities

Strong experience facilitating discovery and service design workshops

Proven ability to design end-to-end workflows with operational and acceptance-criteria clarity

Ability to translate process maps into intuitive UI and interaction designs

Strong stakeholder communication and facilitation skills

Tools

Proficient in Figma

and common collaboration tools